KARISMA SMITH

Atlanta, Ga *****

ad0zpt@r.postjobfree.com

470-***-****

Certified Phlebotomy Technician with 5+ years in customer service and 4+ years in a healthcare setting educating and providing great care to patients. Excellent with critical thinking, problem solving and interpersonal skills. Motivated to continually improve and extend professional skills within the Clinical Research Field.

EDUCATION

MAY 2023

BACHELOR OF HEALTH SCIENCE WITH MINOR IN HEALTHCARE MANAGEMENT, CLAYTON STATE UNIVERSITY, MORROW GA

Dean’s List: Fall of 2021, Spring 2022, Fall 2022

National Honors Society

GPA: 3.6

Scholarship Awards: Achieve Atlanta Scholarship, Mayor's Youth Scholarship, Hope Scholarship Recipient EXPERIENCE

JUNE 2022- AUGUST 2023

CLINICAL LAB TECHNICIAN

LABCORP, ATLANTA GA

• Perform blood collections by venipuncture and capillary techniques for all age groups

• Collect specimens and follow research protocol according to the lab manual

• Perform data entry of patient information

• Curate data from research

• Process billing information and collect payments when required

• Prepare all collected specimens for testing and analysis

• Maintain patient and specimen information logs

• Test and analyze bodily fluids, such as blood urine, and tissue samples

• Instruct patients and administer glucose solution to glucose tolerance testing

• Follow age specific guidelines for phlebotomy procedures, ensure compliance with MMCI(Master of Management in Clinical Informatics)

• Abide by safety policies and organize laboratory specimen NOVEMBER 2021- MAY 2022 LAB

SUPPORT SPECIALIST WELLSTAR,

MARIETTA GA

• Completed LIS (Laboratory Information System) data entry and provided troubleshooting and laboratory technical support

• Maintained compliance with protocols covering patient care and clinical research

• Received specimens, prepared specimens for transport according to reference labs, and microbiology processing

• Loaded samples on lab automation and preparing samples for the technical staff

• Completed phlebotomy procedures including all types of specimen collection techniques (venipuncture, throat collections, swabs, capillary, urine samples)

• Received and processed stock into inventory management system MAY 2019- SEPTEMBER 2021

ADMINISTRATIVE ASSISTANT/ PHLEBOTOMY TECHNICIAN

BLOOD CENTER ANNEX

• Recorded and input patient information into EHR database

• Managed appointment scheduling and follow- ups

• Performed Chart Review through EHR database

• Provided back-office support, inventory control, training, and supervision to ensure compliance with HIPAA and OSHA regulations

• Drew blood processed and packaged laboratory samples

• Conducted patients’ vital signs and physical assessments

• Inspected patient vital signs and administered injections

• Observed various departments and operations within the hospital and clinical setting including surgery, radiology, urology, and emergency.

• Performed QC on all lab instrumentation ensuring reports are within acceptable limits

• Obtained laboratory samples, collected throat culture specimens, performed CLIA waived testing

• Kept track of all POC inventory, reagents, QC materials and equipment validations DECEMBER 2019-MAY2020 CALL

CENTER SPECIALIST THE ECHELON

GROUP

● Managed large amounts of inbound and outbound calls in a timely manner

● Identified customers' needs, clarify information, research every issue and provide solutions and/or alternatives

● Seized opportunities to upsell products when they arise

● Researched, analyzed, and settled all customer billing dispute(s)

● Classified overdue accounts for efficient collections

● Resolved claims by disputes

● Accurately documented customer interactions within the appropriate systems to ensure consistency in customer engagement

● Applied techniques offered in training and coaching for continuous improvement towards sales and performance targets

● Adhered to quality expectations set by the client and the company using high sales integrity practices and hitting key points for branding purposes

SKILLS

● Advance Proficient in Phlebotomy

Processing

● Advance Proficient in Specimen

Collection

● Advance Proficient in Specimen Shipment

● Advance Proficient in Good Laboratory

Practice (GLP)

● Advance Proficient in CLIA Waived

Testing

● Advanced Proficient in Electronic Data

Capture

● Advance Proficient in EPIC (EMR

System)

● Advance Proficient in Data Collection

● Advance Proficient in Data Management/

Data Analysis

● Knowledge of Informed Consent Process

● Proficient in Good Documentation

Practices (GDP)

● Proficient in Medical Records

Management

● Knowledge of Standard Operating

Procedures (SOPs)

● Proficient in ICH-GCP Guidelines

● Proficient in Medical Terminology

● Proficient in Human Subject Research

(HSR)

● Proficient in Informed Consent Process

● Proficient in Phases of Clinical Trials

● Proficient in in Health Insurance

Portability and Accountability Act (HIPAA)

● Proficient in Microsoft Applications

● Excellent writing, oral, and written

communication skills

● Excellent prioritization, organization,

critical thinking, and problem solving skills

● Proficient in ALCOA Principles

● Project Management

CERTIFICATIONS

• Certified Phlebotomy Technician (NHA)- Expires October 2025

• OTS Collector

• Basic Life Support (American Red Cross)

Contact this candidate