Mahala Smith Phone

405-***-****

Email

ad0znn@r.postjobfree.com

Address

OKC, OK

Detail-Oriented Researcher Specializing in Medical and Financial Document Review who consistently maintains 100% accuracy. Education

1999-2002 North Central

Texas College

● Associates of Art

● Associates of Science

Skills

● Strong analysis skills

● 10-key data entry

● Typing 50 WPM, 100%

accuracy

● Excellent oral, written

and verbal

communication

● Data collection, analysis,

and entry

● Pre-authorization prep &

approval for

medications/devices

● Problem solving skills

● Time management

● Public speaking

● Confidentiality

● Budget development

● Inventory Auditing

● Strategic market planning

● Social media marketing

● Research

● Invoice processing

● Cash handling

Software

● IE/Chrome

● JIRA

● Admin V2 (Paycom)

● MS Word

● MS Excel

● MS Access

● MS Outlook

● MS Teams

● OneNote

Work History

New Client Setup Specialist

1.6.2023-10.27.2023 Paycom OKC, OK

● Set up the internal payroll system for new clients.

● Managed multiple deadlines for each client to ensure the accuracy of the system setup.

● Worked in tandem with several other departments during the setup process, maintaining excellent working relationships.

Zoning Analyst

09.2021-10.2022 PZR - Planning & Zoning Resources OKC, OK

● Learned how to obtain zoning information, review, and produce a consolidated report for clients.

● Attained successful communications with public officials to obtain necessary zoning information.

● Maintained deadlines utilizing a daily calendar. Customer Service Call Rep & Medical Claims Examiner 01.2020-09.2021 NTT Data/MetLife Group Yukon, OK

● Recruited to assist in new employee training/shadowing.

● Completed daily list of claims to meet deadlines.

● Reviewed and made determinations on critical illness claim applications.

● Mastered researching and answering policy owner questions regarding supplemental insurance policies. Small Business Owner

10.2015-12.2019 Pure Romance by Mahala OKC, OK

● Boost revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.

● Speak to groups of women about sexual health and wellness. Data Entry / Foreclosure / Claims Delinquency Assoc. II 03.2012-07.2015 Midland Mortgage OKC, OK

● Prepared relevant invoices and documents in conformance with HUD requirements.

● Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

● Managed quality assurance program including on site evaluations, internal audits and vendor invoices. Clinical Pharmacy Technician

09.2007-12.2008 Omnicare/Sequoia Health Services OKC, OK

● Reviewed patient medical records, collaborated with insurance carriers, and completed prior authorizations. Outbound Customer Care Representative

06.2006-09.2007 Walgreens Specialty Pharmacy/United Healthcare OKC,OK

● Addressed customer complaints, input patient data regarding claims and prior authorizations, and reviewed insurance coverage for patients to determine which party was liable for payment. Temp Medical Records Clerk

06.2005-08.2005 Cancer Care Associates OKC, OK

● Documented patient medical information, case histories and insurance details to facilitate smooth appointments. Temp Inbound Customer Care Representative

09.2004-12.2004 AT&T/Cingular Wireless OKC, OK

● Responded to customer requests, offering excellent support and tailored recommendations to address needs. Sales Associate

11.2003-08.2004 JCPenney OKC, OK

● Communicated with customers and organized inventory for the shoe department. Phlebotomist

02.2003-08.2003 Tahlequah City Hospital OKC, OK

● Collected blood specimens, updated lab records, and worked directly with patients. Bank Teller

08.2001-10.2002 Guaranty National Bank Gainesville, TX

● Handled monetary transactions and built excellent customer relationships. References Available Upon Request

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