Customer Service Technical Support

JOSE ANDRES SILVA HIRANE

*************@*****.*** +353-**-******* LinkedIn GitHub

Bray, Ireland

SUMMARY

Dedicated trilingual IT professional with over two decades of experience spanning software and web development, coupled with a strong foundation in IT systems. Proficient in support engineering, Java programming, and data analysis. Proven expertise in Oracle Micros, encompassing scheduling, inventory management, budgeting, and sales.

EDUCATION

- Higher Diploma in Sciences in Computing, National College of Ireland, 2022 – 2023

- Bachelor's Degree in Programmer Analysis, Universidad Tecnologica de Chile Inacap, 2017 - 2020

SKILLS

- Programming Languages Java, PHP, HTML, CSS, JavaScript, SQL.

- Frameworks Laravel, Spring, Angular, Bootstrap.

- Methodology Agile, Scrum.

- Development Tools NetBeans, Eclipse, Visual Studio Code, MySQL Workbench, GitHub.

- Operating Systems Windows, Linux (user level).

- Languages Fluent in English, Native Spanish, and Portuguese.

- Skills Excellent communication, work well under pressure, problem-solving.

SOFTWARE & WEB DEVELOPMENT EXPERIENCE

Freelance Web Developer 2019 – Present

- Specialize in both front-end and back-end web development for diverse clientele.

- Notable projects include Centro Violeta After School website and consultancy for Anglo-American International School.

- Adapted to economic challenges during the global COVID-19 pandemic.

Technical Support Engineer 1 Oracle 2011 - 2017

- Supported Sun Microsystems / Oracle mass storage systems for global corporations, including automotive, banking, aviation, and military.

- Provided expert troubleshooting via email, phone, chat, Webex, and SSH.

- Trained colleagues in Portuguese, improving customer support.

- Led training sessions to enhance support capabilities.

IT and RRPP El Boldo Inversiones y Servicios S.A. 2008 - 2011

- Established and maintained the field IT network, enabling real-time data sharing between branches.

- Improved supplier relationships, reducing response times and costs.

- Conducted monthly inventories for the packing and tooling warehouse, minimizing losses.

OTHER PROFESSIONAL EXPERIENCE

Freelance Spanish and Portuguese Language Instructor and Translator 2013 – Present

- Developed customized curricula tailored to individual students, ensuring optimal learning at their own pace.

- Delivered high-quality translation services for websites and diverse document types, upholding the highest standards of professionalism.

Small and Medium Companies Platform Supervisor Multivoice, Movistar 2008

- Managed a team of 15 executives for customer acquisition and retention.

Commercial Executive Aluser Ltda. 2003 - 2005

- Developed innovative commercial and marketing strategies in the construction sector.

- Collaborated with cross-functional teams to optimize sales of aluminum profiles.

- Managed warehouse inventory efficiently.

Marketing Professional Practice Escala S. R. L. 2003

- Executed various marketing campaigns for clients, including Bolivian Tobacco Company, Burger King, and Coca-Cola.

Junior Advertiser Publicistas Asociados S. A. 2000 – 2002

- Successfully secured accounts with Coca-Cola and Tabacalera Boliviana.

- Launched unconventional advertising campaigns with exceptional results.

HOSPITALITY EXPERIENCE

Customer Support Star Leisure Casino September 2023 – Present

- Responsible for opening and closing procedures, cleaning duties, handle a daily budget of € 5000, and assisting customers.

Front of the House (Waiter) Bresson July 2023 – September 2023

- Took orders, reset tables, and handled payments while maintaining cleanliness.

Front of the House (Waiter Elephant & Castle October 2022 – January 2023

- Took orders, served food, and managed table settings, ensuring a positive customer experience.

Back of the House Staff (Cellar Stella Cinema August 2022 – October 2022

- Received orders, maintained inventory, and helped with event preparations.

Restaurant Supervisor Eddie Rockets April 2022 – July 2022

- Assisted with restaurant management, implemented safety procedures, trained staff, handled customer issues, and managed inventory.

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