Adam Xavier Nevills

480-***-**** • ad0zn8@r.postjobfree.com

CAREER PROFILE

Professional with experience in the fields of technology and business services focused on resolving IT enterprise level issues daily and weekly. Managed cross-functional teams involving domestic and international projects concerning quality customer service. Ensured compliance of IT security policies.

Fostered security-focused tools and training. Identified and recommended solutions for various risks and security issues. Validated and tracked security breaches. Work directly with SolarWinds (dashboard, remote access, alerts, reporting, asset tracking, backup, polling to understand and document, network control systems/equipment, network diagrams and firewall configurations), Network Monitor team, Disaster Recovery/Resiliency Orchestration team and Business Systems Admins. Resolved various daily weekly and quarterly scheduled tasks routinely conducted security risk assessments and provided recommendations to improve the security of the system and users.

Completed multiple necessary professional-level business essential training courses from beginner to intermediate to advanced level of usage and understanding and trained co-workers and applied these skills to daily business operations and tasks

Completed and Trained older and new-hire employees and subordinates in corporate level IMAC duties

CAREER HIGHLIGHTS

· Extracted a very large pool of data from various health insurers concerning patients and doctors, created/transformed it into a usable database for dashboards and pivot tables for monthly and weekly use.

· Approved over $2,000,000 of purchasing/installing/networking desktops, servers, routers, laptops (Dell, HP, ASUS, IBM, Apple, Cisco, NetGear), printers (HP, Lexmark, Epson and Ricoh), modems, routers and related devices (USBs, switches, hubs, cables, RAM, hard drives).

· Supported over $1,000,000 worth of networks, operating systems, vendor interfaces (VMWare, RHEL, Windows Server OS, Windows OS), and proprietary software.

· Initiated, hired and organized a data analyst team to show medical charts retrieval quality metrics and deadlines

· Recruited, hired and trained engineers, technicians, and IT staff for various companies and projects

· Hosted 3-day Python boot camp for career professionals and I am currently learning/training with Python doing Data analysis

· Hosted a SQL 3- day boot camp for career professionals for skills refreshing

· Currently using Red Hat Enterprise Linux usage for sys administrator/IT functions

SUMMARY of CURRENT EMPLOYMENT:

Experienced Windows based System Administrator with experience in installing Server 2016, 2019 and Windows 7 and Windows 10.

Familiar with installing, configuring, and administering, provisioning: Citrix, Oracle Virtual Box, vSphere Hypervisor/VMWare (ESXi), Docker, Solar Winds, Red Hat Enterprise Linux (SSH, VIM, VI, Bash, Centos, Ubuntu, Ansible), WSL, Active Directory, IIS(Internet Information Services), SQL Server, DHCP, and DNS, Creating Secure Linux connectivity and access to NAS (Network Attached Storage (cloud accessed)) and SAN (Storage Area Network: HDDs, SSDs or Flash drives (all corporate owned/controlled))

Proficient in managing user accounts and performing daily systems monitoring through Solarwinds and vCenter. Proactive in monitoring data and network for outages, WAN utilization and packet errors in Data Centers and Branch network issues. Skilled in troubleshooting and resolving hardware or software failures, with experience in incident management triage and support.

IMAC (Install, Move, Added/Alter, Change/Customize): Installed and deploy hardware software applications. Moved lite boxes, monitors, computers to hot locations for end users. Added additional hardware and software to in-use systems. Changed /Updated in-use existing hardware and software configurations. Customized software settings. Uninstall unused software.

CORE COMPETENCIES:

System Monitoring Tools/ System Administration - Nagios, Solarwinds, RedHat Satellite, vCenter, Windows based system administration • Active Directory, IIS, SQL Server, DHCP, and DNS administration • Basic SQL Server administration • User account management • Incident management triage • Data network monitoring • Troubleshooting • Incident management support • Analytics and reporting • Knowledge Base article creation, Windows based system administration • Active Directory, IIS, SQL Server, DHCP, and DNS administration

OS/OS Tools - Windows, RHEL (Red Hat Enterprise Linux 8.0), Centos, Ubuntu, Redhat Satellite, Active Directory, DNS, Ansible(playbooks), Docker, Microsoft Office 365

Virtualization:

- Oracle VirtualBox

- VMWare: Installed Workstation versions 16 and 17 (on RHEL 8.4 and Windows 10), Installed/Customized Virtualization hypervisor vSphere ESXi versions 7 and 8 (for VMs) from iso on Workstation, Configured/Setup up VM using given static DNS Server ip addresses and given hostnames, Accessed vSphere Webclient (Browser) with static ip addresses, ESXi bare-metal hypervisor Installation, Check compatibility in VMWare Compatibility Guide, Mild installation of Windows Server 2016 Virtual Machine, vSAN training, Upgrade (with team support with command line using PuTTy) ESXi 7 to 8 and vSphere 7 to 8, VMware vMotion configuration (with team support)

• Software Languages/ Database – SQL/PostgreSQL(basic), Python, Bash, VI, VIM, Nano, Unix/ Linux(Ubuntu, Centos, RedHat Enterprise Linux (RHEL) )

• Cloud/Internet Technologies and Usage - AWS, GCP, Azure, IBM CRO (Cloud Resiliency Orchestration DRaas); GCP(colab, drive), FTP, SNMP, Telnet, DHCP, FTP, Firewall (Norton, McAfee, Fortinet), VPN, SSH, NAS(Network Attached Storage(cloud accessed)

- Cloud Training/Certifications : AWS Essentials, AWS Certified Cloud Practitioner,

Google Cloud Associate Engineering, Google Analytics for Beginners, Comptia

Cloud CV003 All-In-One

• IaaS (Infrastructure as a Service) - Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform

• SaaS (Software as a Service) - Microsoft Office 365(3+ YEARS), Google G Suite, Dropbox, Gmail, Bing Chat, Bard AI, ChatGPT, Microsoft CoPilot

PROFESSIONAL EXPERIENCE:

Freelancer Phoenix, AZ April 2023 - Present

• Installed and Configured Active Directory (on Windows Server Standard Desktop Experience 2019, 2022) and SCCM/MECM on minor network using Active Directory

• Added 300 users in Microsoft Office 365 using admin center

• Installed Microsoft Office 365 for 300 clients using Remote Desktop from Microsoft admin center

• Built Group Policy in Active Directory (Inbound and Outbound for Active Directory, File and Print Sharing and WMI and Domain(Inbound)), gpupdate/force

• Installed, Configured and Used Hyper-V

• Installed MECM on Azure Portal with appropriate Resource Groups, VMs (Domain Controller, MEC, Database) and static IPs (private IP addresses) and in the virtual network pointed all VMs IP addresses to internal DNS server )

• Used/Installed IBM Remote Desktop Gateway and Micrsoft RDCMapp (Remote Desktop Connection Manager) on multiple client sites

• Installed Windows Server 2016 and 2019 on bare metal HPe Gen10 servers with both network download and rufus bootable usb configured ISOs,

• Installed/Configured Customized ISO VMWare(vSphere, VCenter, ESXI) and non-customized VMWare on Dell(Poweredge), Lenovo(ThinkSystem), and HPeGen10 (Proliant DL 360/380) servers for Datacenter and created VMs with operating systems for clients

(Remote worker) NOC/ System Administrator, Artech LLC, Phoenix, AZ April 2021 - Present

Clients: IBM, Kyndryl, BNSF, Excitance, Elevance, Humana

• IBM CRO (Cloud Resiliency Orchestrator) training (logging into IBM RO(Resiliency Orchestration) portal after accessing Humana and Anthem/Elevance client Citrix Workspaces, and used Red Hat Linux (to build data pipeline, ping both endpoints to test live connection, build table of all nodes, servers and their related static IP addresses, attached all nodes to firewalls and tested for high data throughput and flash storage (for both NAS and SAN)

• Worked with Kyndryl and IBM CSP partners (Cloud Services Providers) as recommended by Microsoft and AWS to get best cost-usage solution

• Worked with IBM Cloud Resiliency Orchestration team making full(clone) and space-efficient snapshots remotely of disk volumes creating multiple recovery points(replicated data) for Disaster Recovery/ disruptive threats

• Worked with IBM Cloud Resiliency Orchestration team making full(clone) and space-efficient snapshots remotely of disk volumes creating multiple recovery points(replicated data) for Disaster Recovery/ disruptive threats

• Used IBM CRO console to do full client backups and incremental backups for Disaster Recovery production data restoration

• Worked with team and reviewed clients' work log and network usage to devise reasonable yet minimized Recovery Point Objective (RPO) and minimized Recovery Time Objective (RTO, maximum tolerable recovery time) for SLA (service level agreements

• Working knowledge of DAS, NAS, and SAN (IPSAN and iSCSI protocol for SAN)

• Performed weekly checksums on all full backups for data integrity verification

• Dry run to test DR(Disaster Recovery)cyber resilience and CIR (Cyber Incident Recovery - 6 Step process) and automated Drill Failover

• Access and build relationships and answer technical questions from Kyndryl clients: Elevance, Anthem, BNSF, Humana

• Worked with Server team testing Putty Telnet connections and other network configuration issues (using Red Hat Linux Enterprise version).

• Acquired necessary performance-based required trainings in IBM RDTS for: HIPAA, PHI, PII, Cybersecurity, Risk Management, ITIL, Asset Management, Compliance, Cloud Compliance, Cloud Security, GDPR, as well as Udemy work-related required certifications.

• Trained and used Ansible for automation/deployments and Docker container

• Installed, configured, and administered Python, PostgreSQL, Tableau, Red Hat Linux, Putty, SQL Server, Jupyter IDE, Pycharm IDE

• Performed complex and routine maintenance tasks on technology infrastructure components (using Linux scripts and also running code in Powershell)

• Managed user accounts and performed daily systems monitoring through Solar Winds (Check system health- CPU usage, memory usage, disk space, and network traffic; Detect potential problems- performance bottlenecks, resource contention, and security vulnerabilities; Problem detection resolution: restarting services, applying patches, and reconfiguring systems.

• Monitored data network circuits for outages, WAN utilization and packet errors, Data Center, Distribution Centers and Branch network issues

• Troubleshot and resolved hardware or software failures

• Provided incident management triage and support

• Monitored dashboards for anomalous conditions, degrading performance, and threshold concerns

• Added multiple users in Microsoft Office 365 using admin center

• Installed Microsoft Office 365 for 300 clients using Remote Desktop from Microsoft admin center

NOC /SYSTEMS ENGINEER Artech LLC, Phoenix, AZ June 2020 - March 2021

Clients: Case-Western University, Massachusetts Institute of Technology(MIT), IBM

• Solarwinds Platform: Used Solarwinds monitoring tools and network for monitoring the health of client networked devices, nodes and networks (clients: 2020 United States Debates, Wake Forest, MIT, Case Western)

• Exported data generated from text logs and Linux logs into Excel and Postgre SQL and used SQL to parse data and then used Tableau to create better graphs with more time series animation

• Configured and installed VMWare Workstation(with virtual switch installed within), ESXi Hypervisor(Virtual Machine and using SNMP concepts), Active Directory, Mikrotik Router, Cisco IOSv Switch (an implementation of Cisco IOS running as a full virtual machine on ESXi hypervisor), Fortigate Firewall, Windows 2019 SQL Server, Orion (MAP, Users, and Polling Engine), NCM Module (Network Configuration Management), NTA Module (NetFlow Traffic Analyzer)

• Resolved Firewall usage issues and Hyper VT-x /AMD-V issues on multiple computers and servers (mainly by turning off Windows Firewall or running scripts or turning on/off Hypervisor chip in BIOS/UEFI)

• Installed and Used Red Hat Linux Enterprise: Create process schedules (crontab, systemctl), System monitor, Perform system updates and install required repos (rpm and yum), Manage OS network (ping, tcpdump, networking config files), Managed (DNS, NTP, Sendmail, etc), Bash/VIM shell scripts (basic and advanced)

• Configured Solarwinds and Orion modules monitored network systems using multiple technologies

• Configured and monitored network systems using multiple technologies

• Provided superior support during intense and stressful situations due to outages that can affect our clients both with available uptimes as well as financially

• Performed proactive system monitoring, alerting, problem logging, and coordinated tasks effectively to troubleshoot issues for prompt resolution

• Used and maintained network management tools (NMS) to monitor and maintain all IT network infrastructure hardware and software

• Monitored, troubleshot, and resolved all data network circuit outages, WAN utilization and packet errors, Data Center, Distribution Centers and Branch network issues

Freelancer -Data Science, Glendale, AZ 12/2019 - 5/2020

Client: UCLA, COVID Project

• Used Google Colab, Python, MySQL/Postgre SQL and Tableau and de-facto Headed and interim team for COVID research and Data Analysis

Ops Manager -Resource Management, CVS, Phoenix, AZ 2/2018 - 12/2019

• Extracted data from Service Now concerning software upgrades scheduling, outages, and VM/VDI issues and computers/computer parts replacements and used regression for predictive analysis

• Effectively Reduced wait times, abandonments, and call volume/resolutions to SLA levels by statistical analysis of the exploratory data

• Attended Process-Revising and Change Management meetings to create and manage ethical management policies and Refining training practices and software tool usage

• Used multivariate regression machine learning for recommended drug treatment (CVS contract project)

• Created simple salary predictor in Python (for predicting what contracting firm should pay IT staff)

• Used Exploratory Data Analysis for CVS (IT division) extracting columns from Service Now and data exports from Splunk to evaluate software usage/compatibility/failure after installment and Applied statistical models and regression predictive analysis to predict lifespan and quality of computers/proprietary software and peripherals and other devices

Manpower Associates / CIOX Health, Phoenix, AZ 12/2016 - 2/2018

Business Intelligence Manager of PHI Records Retrieval and Data Analyst Management

• Virtual meetings with medical staff and other medical records personnel to schedule the retrieval of patient charts/ medical records for proper storage and access

• Used Tableau and SQL to generate graphs and animated graphs to show various business performance

• Trained doctors, nurses, directors, administrators, HIM (health information management), ROI (release of information) and other medical records personnel on the proper use of proprietary medical software and website portals

• Extracted data from database and military-encrypted USB and used SQL and Excel to transform the data with various equations and Loaded it back into the system

• Conducted data regression analyses on relationship of data quality between various clientele using Python and Excel

• Created various histograms and other charts and graphs on quantity and job completion quality of records retrieval of both clientele and field retrieval techs

• Generated KPIs, Excel dashboards and reports from databases for upper management, field techs, and B2B health clientele

• Made recommendation lists for software developers to improve software and decrease software crashes and network hangs (by installing, configuring and testing VMWare, VirtualBox, Linux, Windows OS, Windows Server, and VPNs, and various firewalls software-Norton, McAfee, Avast, ESET/ENOD)

• Used ROI metrics and negotiate with hospitals, clinics and copy services to price data extraction at the most reasonable cost

Infrastructure Support Administration / Freelancer 6/2009 - 12/2015

Clients: U.S. Census/Lockheed Martin, Smith Barney, KPMG, Manpower, ASU, Dunkin Donuts, Ping, AZDES

• Windows client Admin, Computer builds /repairs /upgrades /decommissioning (Erasing hard drives and memory), Data transfer, Interview and staff hiring, Hardware and Service contracts negotiation, Administration

EDUCATION:

Bachelors Electrical Engineering, Arizona State University

Masters Business Administration, W.P. Carey, Tempe, AZ Graduation Date: May 2009

CERTIFICATIONS and SKILLS:

Microsoft Certified Solutions Associate (MCSA):

• Windows Server 2012

• VMware Certified Professional - Data Center Virtualization (VCP-DCV)

• CompTIA A+ Certification )

Certifications for performing job tasks at NOC:

• Introduction to Service Management with ITIL 4

• Risk Management for Cybersecurity and IT Managers

• Data Center Essentials: General Introduction

• SolarWinds NPM Training Course NCM NTA Full LAB

• Agile Scrum Foundation

• Complete Linux Bash Shell Scripting with Real Life Examples

• Risk Management for Cybersecurity and IT Managers

• Introduction to Service Management with ITIL 4

• SolarWinds NPM Training Course NCM NTA Full LAB

• The Complete Splunk Beginner Course 2023

• TOTAL CompTIA Security+ Certification SY0 601

Various Certifications as required by IBM/Kyndryl/BNSF/Humana –

• A Brief Guide to Business Continuity and Disaster Recovery

• Learn Ethical Hacking from Scratch

• Executive Briefing: Artificial Intelligence (AI)

• Introduction to Artificial Intelligence

• TOTAL: CompTIA Security+ Certification (SY0-601)

• Data Center Essentials: General Introduction

• Learn Ethical Hacking From Scratch

• Executive Briefing: Artificial Intelligence (AI)

• Business Analysis Basics

• Introduction to Data Science

• Introduction to Artificial Intelligence

• Python Libraries for Data Science

• Machine Learning

• Apache Spark Core and Structured Streaming 3.0 In-Depth

• Currently (CompTIA Linux+ (XK0-005) Complete Course & Exam)

• Currently (The Data Science Course 2023: Complete Data Science Bootcamp)

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