Customer Service Data Entry

Elvia Simmons

**** ****** ****, ***** ****, Texas, 75189, US + 504-***-**** + ***************@*****.***

PROFESSIONAL SUMMARY

am seeking for a higher position in customer service and to further my career in business, while achieving my goals in life. 1 am hardworking,

determined, and devoted to perform to my best ability in any task.

SKILLS

* Claims analysis * Skilled problem solver

# POS systems expert # People-oriented

«Claims reporting systems © Motivated team player

# Data entry # Detail-oriented

# Personable *# Positive and friendly

EDUCATION

Marketing Management and Research - Associate of Arts

Collin College Plano Campus - Plano, TX

High School - 2011

Plano East Senior High - Plano, TX

WORK HISTORY

Medical Insurance Specialist (Remote) - February, 2023 to August, 2023

Superior HealthPlan - Temple, TX

+ Kept patient finances, records, and health statuses confidential

+ Presented insurance options to customers in a knowledgeable and efficient manner in order to close sales on new policies

+ Provided a superior customer experience in order to build a loyal customer base

Unemployment Claims Specialist (Remote) - December, 2020 to November, 2022

Questpro Consultants - Hammond, LA

Investigate and analyze claimants’ documents and make decisions on monetary awarding/denying benefits

‘© Arbitrate legal disputes pertaining to government issues and program eligibility

© Interview claimants to determine eligibility for unemployment insurance benefits

Warehouse Picker - March, 2016 to February, 2020

LaborWorks Industrial Staffing Specialists - Houston, TX

‘+ Preparing and completing warehouse orders for delivery or pickup according to schedule

* Keep records of completed orders

+ Performing warehouse inventory controls and keeping quality standards high for audits

‘Maintain equipment and report on malfunctions

Customer Service Specialist - April, 2012 to August, 2015

Lowes - Plano, TX

Listened to customers, answer questions, and help customers find the products they need to complete their projects

Educated customers about promotions to increase sales

Handle customer complaints, provide appropriate solutions and alternatives

CERTIFICATIONS

Contact this candidate