Doug Harris

Agile Coach/Scrum Master Email: ad0zmi@r.postjobfree.com Cell: 301-***-****

LinkedIn: https://www.linkedin.com/in/doug-harris-a178a2a/

Professional Summary

Highly driven and accomplished Program/Project Manager, Certified Scrum Master/Agile Delivery Lead and Agile Coach of more than fifteen years providing comprehensive experience implementing Lean-Agile practices in Project Management, Agile Framework Transformation, Software Development and Agile Coaching. Delivering on business value utilizing the Scaled Agile Framework (SAFe) driving organizational change through hands-on and real-world solutions through agile principles and practices. Seeking a position in a challenging and rewarding environment where I can expand upon my existing skill base while contributing to a high-tech organization.

Key Qualifications and Skills

•Certified: IC Agile ENT & CAT, CSM, SAFe SPC 6.0

•Coaching Agile Scrum Ceremonies & Kanban Practices

•Agile & Scrum Training experience

•10 years of Program Management (Waterfall & Agile)

•Distributed & local team coaching and guidance

•Scrum, Kanban, XP, BDD, TDD practices

•Agile Transformation

•Data Driven Analytics/Metrics

•Excellent problem solving & interpersonal Skills

•Agile Delivery Lead

Professional Experience

Signature – World Fuel Services June 2023 – Present

Scrum Master (Iteration Lead)/Project Manager

•As an Agile Iteration Lead for two teams, responsible for implementing SAFe principles and guidelines while in all aspects of Agile Scrum.

•Conducted all Scrum ceremonies in preparation for Product delivery across multiple cross-functional teams.

•Facilitated quarterly Agile & DevOps Team Assessments and reviewed with the Teams along with Customer/Stakeholder surveys and Team surveys in an effort to continuously improve.

•Conducted Quarterly Iteration Planning session with PO’s and several business stakeholders prioritizing Roadmap Initiatives.

•Integral in maturing a performance-challenged team to a consistent High-Performing Scrum Team focusing on Delivery commitments, team cohesion and effective communication utilizing metrics and focused training to drive delivery reliability.

•Working in a Project Manager role, maintained individual Project/Epic readiness, managed Opex vs Capex hours and expenses. Reported on Project/Epic status and drove teams to iteration commitments toward meeting Quarterly Objectives and Project Completion.

•On a bi-weekly basis, communicated to C-Level management measurable Team metrics to highlight team(s) achievements and progress and status on Quarterly goals.

Signature – Norwegian Cruise Lines June 2022 – June 2023

Agile Delivery Coach

•As an Agile Coach, responsible for implementing SAFe principles and guidelines while in all aspects of Agile Scrum and SaFe for 3 Scrum Teams.

•Conducted all Scrum and SaFe ceremonies in preparation for Product delivery across several cross-functional teams including DevOps

•Coached and trained new Scrum Teams and engineers in all aspects of Scrum and SaFe, including Scrum Ceremonies, Story Creation and Sizing, Automation Testing and adoption NCL’s CI/CD deployment process.

•Maintained High-Performing Scrum Team Delivery cadence and metrics while always continuing to find new ways to improve.

•Developed measurable Team Key Performance Indicators (KPI) for all Teams as a model used for adoption among the Agile Release Train (ART).

•Conducted Quarterly Organization-wide Agile Assessments to help drive Agile transformation at all levels of leadership.

Cognizant – Liberty Mutual/Empower March 2021 – June 2022

Agile Coach/Scrum Master

•As an Agile Coach, responsible for implementing SAFe principles and guidelines while also performing the duties of a Release Train Engineer during PI Planning.

•Coaching Scrum Masters in all aspects of Scrum & Kanban team development including Kanban team metrics, Scrum Ceremonies, Story Creation and Sizing, Automation Testing and adoption of Liberty Mutual’s CI/CD deployment process.

•Trained and Developed Scrum and Kanban teams at the team level focusing on team performance and efficiencies.

•Developed measurable Team Key Performance Indicators (KPI) for both Scrum & Kanban Teams as a model for adoption.

•Conducted Quarterly Organization-wide Agile Assessments to help drive Agile transformation at all levels of leadership.

LightSpeed - CapitalOne Nov 2020 – March 2021

Agile Delivery Lead/Coach

•In a SAFe Framework as the Delivery Lead, acted as the single point of contact between the Client, the Scrum Team and Account Manager.

•Organized and ran all SCRUM ceremonies: Daily Stand-Ups, Sprint/PI Planning, Product Grooming, Sprint Reviews/Demos and Retrospectives.

•Worked closely with Product Owners to ensure product delivery and Sprint Iteration are on track in preparation for PI Planning. responsible for communicating the status and delivery progress on a regular cadence. for multiple Scrum Teams in the Banking and Financial Services Line of Business determining product delivery sequencing through the CI/CD pipeline.

•Coordinated with other Scrum teams in separate LOB’s for both Apple and Android platforms for scheduled Feature releases.

•Responsible for shielding the team from distraction the may impede Sprint delivery while facilitating process improvement and production of artifacts relating to team performance.

•Managed Feature release schedule through the CI/CD/DevOps pipeline for regular product delivery

Alta IT Services – CareFirst FEPOC Jan 2019 – Nov 2020

Scrum Master / Agile Coach

•As an Agile Coach and Scrum Master, successfully lead and developed new development teams in the adoption of Agile methodologies utilizing both Scrum and Kanban.

•Initiated and trained a new Robotics Scrum team using Pega Systems RPA and PRPC robotics frameworks in becoming a highly functional high performing Scrum team.

•Working alongside Data Scientists, engineers analysts to create a new automation processes Platform for Claims Processing, Client Data Reconciliation and Enrollment Modernization initiatives utilizing Machine Learning Techniques, analytics Data Engineering.

•Coached struggling teams in the adoption Kanban methodologies and transformed them into higher performing teams utilizing Key Performance Indicator (KPI) metrics to identify trends and areas of growth.

•Along with other Agile Coaches and Scrum Masters, I assisted in the Enterprise adoption of SAFe practices and guided teams in the adoption of the Continuous Integration/Continuous Delivery (CI/CD) pipeline in a Dev/Ops environment.

Northhighland - AARP Jul 2017 – Jan 2019

Agile Program Manager / Agile Coach

•Program Manager with budget over $12M, responsible for the Technology Innovation Transformation of Enterprise-wide workforce upgrade.

•Utilizing Agile Principles, Managed the Production Azure Cloud Migration of all on-premises platforms to the cloud.

•Responsible for the Nationwide deployment of New Win10 device delivery and O365 adoption for the entire Enterprise-wide workforce of over 4K employees.

•Agile Coach for several PMO initiated Projects utilizing Agile Scrum and Kanban methodologies for both local and remote teams.

•Implored Lean-Agile concepts integral to the PMO transformation and adoption of Agile/DevOps methodologies.

•Successfully managed a team of 6 Project Managers and 4 Business Analysts.

•Worked closely with Senior Leadership in IT Strategic Planning for InfoSec, Operations and business unit stakeholder’s road-mapping innovative technology process adoption.

CapitalOne Jan 2017 – Jul 2017

Agile Coach/Scrum Master

•In a SAFe/Scrum of Scrums environment, focused teams on Quality delivery of Quarterly PI Commitments performed all functionalities of an Agile Delivery Lead for three Scrum Teams in the Mobile Banking App Line of Business (LOB).

•Organized and ran all SCRUM ceremonies: Daily Stand-Ups, Sprint/PI Planning, Product Grooming, Sprint Reviews/Demos

and Retrospectives.

•Worked closely with Product Owners for multiple Scrum Teams in the Banking and Financial Services Line of Business determining product delivery sequencing through the CI/CD pipeline.

•Coordinated with other Scrum teams in separate LOB’s for both Apple and Android platforms for scheduled Feature releases.

•Performed Daily interference mitigation to prevent Team Blockers and cross team conflicts.

•Managed Feature release schedule with Orchestration and Platform Team utilizing both Scrum and Kanban Methodologies.

•Ensure definition of ‘Done’ is well defined and Groomed for each Story and Manual/Automation Test cases are well defined for each Sprint and Release.

•Motivate teams to perform and ensure team members are collectively responsible for all aspects of the committed work (analysis, development, testing, documentation, etc.)

Pega Systems June 2016 – Jan 2017

Scrum Master – US Census Bureau

•In preparation for the 2020 Census, managed 3 Scrum Teams in a SAFe environment for Field Operations support designing the new Web Platform for Census Data collection.

•Organized and facilitated all SCRUM ceremonies: Daily Stand-Ups, Sprint Planning/Grooming, Sprint Reviews/Demos

and Retrospectives.

•Planned and coordinated with Product Owners, Business Analysts and Developers to develop release plans and ensure product backlogs are well groomed, prioritized and visible to all stakeholders.

•Shield the Team from external interferences.

•Identify, address and communicate project risks, dependencies and team impediments.

•Ensure definition of Done is well defined on the Story, Sprint and Release levels meet approved requirements.

SiriusXM Satellite Radio Aug 2014– June 2016

Scrum Master

•Integral in release delivery of the newly designed SirusXM Radio Mobile App for both Apple and Android Platforms

•Assisted in defining product roadmap developing new Mobile App features with multiple Scrum teams.

•Worked closely with Product Owners, Data Scientists and Developers utilizing Behavioral Driven Design (BDD) data to prioritize development features.

•Assisted in creating user stories, defining acceptance testing and prioritizing Sprint backlogs.

•In a Scaled environment, supported the Release Train Engineer (RTE) to ensure a regular product release cadence for both mobile platforms.

AT&T – Senior Technical Project Manager July 2013 – Aug 2014

Sr. Technical Project Manager (Remote)

•Regional Sr. Project Manager on Infrastructure projects managing plan, stakeholder expectations, scope, budget and risk analysis.

•Responsible for the deployment delivery of dedicated backhaul infrastructure and IT services for location Based Services for new and existing throughout AT&T’s Mid-west region.

•Change Management Specialist utilizing Lean Six Sigma Process Mapping and DMAIC strategies to analyzed current business processes against best practices to identify and recommend areas for improvement which led to improved efficiencies for inter-departmental deliverables, quality and overall schedule reduction.

•Liaison between Operations, IT and business end-users to analyze operational requirements, processes mapping and review/produce specifications for new/change to technology applications for the migration to an IP based system.

•Established direction by partnering with project stakeholders to facilitate, define and document Business Requirements and Business Use Cases on behalf of the AT&T’s end-to-end business clients.

•Utilizing a modified Waterfall/Agile approach, simultaneously managed the Scope, Budget and Schedule of several medium to large scale implementation projects which resulted in an improved process of delivering IT Client Services and backhaul infrastructure throughout the Mid-West Region for Public-Safety Emergency Services.

Additional Experience:

Program Director – Agile Scrum Leader Nov 2012 – Jun 2013

District of Columbia Office of Unified Communications (OUC)

RF/SatCom Engineer Nov 2011 – Nov 2012

SiruisXM Radio.

Sr. Technical Project Manager (Remote) Sept 2010 – Nov 2011

AT&T Inc.

Sr. Technical Project Manager Aug 2008 – Aug 2010

Motorola Inc.

RF Design and Optimization Engineer - Consultant Aug 1995 – Aug 2008

Various Wireless Companied (Verizon, Sprint, T-Mobile, Lucent etc.)

SatCom Engineer - Cleared Aug 1993 – Jul 1995

Booz Allen & Hamilton

Technical Skills

•Software: MS Project, SharePoint, MS Office Suite, Visio, Adobe, Smartsheet, Planview, NetSuite

•Application Lifecycle Management (ALM) Tools: Atlassian Jira & Confluence, Rally, Trello

Education & Certifications

BS Electrical Engineering, Morgan State University

SAFe Program Consultant – SPC 6.0

Certified Agile Scrum Master (CSM)

Certified Scaled Agilist (SAFe POPM)

IC-Agile ICP-CAT & ENT

PMP (Not Current)

Certified Six Sigma Green Belt

Certified Flight Instructor – CFII/MEI

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