KAYCIE SUTHERLAND

CONTACT

602-***-****

ad0zmb@r.postjobfree.com

***** * ********* **, ****

ia, AZ 85383

PROFESSIONAL SUMMARY

Skilled team player with strong

background in face paced food

and beverage environments.

Works well independently to

handle assignments and always

ready to go beyond basics

assignments. Quick learner with

good computer abilities.

SKILLS

Inventory report generation

Client/vendor relations

Marketing management

Recruitment and training of

new employees

Customer relations and

retainment

EXPERIENCE

BARTENDER SUPERVISOR Jul 2018 Current

Cross Eyed Cricket Watering Hole, Peoria, AZ

Requested identification to verify patrons are of legal drinking age. Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.

Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards.

Used POS system to process cash and credit card transactions. Spoke to customers and recommended specials to build rapport, retention, and customer loyalty.

Poured draft beers, wine selections, and non-alcoholic beverages to fulfill dining room and bar orders.

Recommended house specials to new clients to boost revenue. Collaborated with servers and kitchen staff to process food orders for bar patrons, and fulfill drink orders for dining room server needs. Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.

BARTENDER SHIFT MANAGER Jun 2018 Apr 2020

Fletcher's Sports Grill, Peoria, AZ

Organize, direct, and evaluate food and beverage services Recruitment and training of staff

Shift scheduling

Purchases and control of inventory

Introduced new cocktail promotions that were popular with customers and increased sales during promotions.

Spoke to customers and recommended specials to build rapport, retention, and customer loyalty.

Promoted featured drinks and food specials through social media platforms to encourage sales.

Organized weekly marketing events

EDUCATION

ASSOCIATE OF SCIENCE - PHYSICAL THERAPY ASSISTANT Apr 2018 Brookline College, Phoenix, AZ

Graduated with honors.

K

S

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