Customer Service Data Entry

SHAMINA BOSEMAN

**** * ******* *****, *********, WI 53206 H: 414-***-**** C: 414-***-**** ********@**.**.*** Career Overview

Super dedicated job seeker, motivated to find the perfect position and maintain satisfaction and contribute to company Success.

Core Strengths

Strong organizational skills

Data Entry

Active listening skills Management support

Seasoned in conflict resolution Microsoft Excel

Energetic work attitude Letters and Memos

Telecommunication skills Microsoft Word

Adaptive team player Reading Comprehension

Computer Proficiency Time Management

Multi-Task Management

Training/Coaching

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime As needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Trained all new hire classes

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information. Help developed and launch company software.

Work Experience

Support Care 02/2013 to 04/13/15

IRIS Milwaukee, W I

Providing Support to client unable to support themselves with daily needs. Assisting with monthly budgets.

Providing transportation to and from medical appointments. Been supporting this client for the past 3 years but only been working with the IRIS program for a few months. Call Quality Lead 11/2005 to 1/26/16

Time Warner Cable Milwaukee, W I

Maintained up-to-date knowledge of policies regarding changes to business. Organized weekly reports for all departments to track product success. Trained new employees monthly.

Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.. Cross-trained and provided back-up for other lead representatives when needed. Training and coached customer service agents to reach their best potential. Facilitated calibrations to meet and improved monthly goals. Educational Background

Coursework in Business, Marketing and Communications

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