Customer Service Representative

VARALETICA DURANT

**** ******* ****** ·843-***-****

Email·**********@*****.*** ·

Seasoned Operations Manager and Customer Service Representative leader with 5-10 years' experience applying exceptional planning and problem-solving abilities towards enhancing b business plans and day-today activities. Results-driven and resilient in developing teams while improving and increasing more work orders. Excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. EXPERIENCE

04/2016 – CURRENT

SUPERVISOR OF OPERATIONS, BROWN’S ENTERPRISE/MOVING AND STORAGE Established positive and effective communication among Charleston County School District Operations Managers, to fulfill work orders in a timely manner, and not miss any deadlines. Get team to and from different worksites

Keep up with gas receipts, hotel receipts, and completed work orders with signature Establish relationship with different hotel managers in the area of the job for a worker to have a good night's rest

Look for the right individual to hire, onboard training of new hires to fulfill business requirements

Developed system and procedures to improve operational quality and team efficiency Develop and maintain relationship with Charleston County School District Resolved issues through active listening and open-ended questioning, escalating major problems to owner of company

10/2022 – MAY 2023

YARD DRIVER, LANDAIR

Demonstrated safe driving by following regulations and safety procedures Operated yard truck to move empty and loaded trailers safely throughout the yard Put loaded and unloaded trailer at dock doors to be worked Completed daily equipment checks of fluid levels and monitored equipment for damages or leaks

11/2021-10/22

COMMERICAL TRUCK DRIVER, SWIFT TRANSPORTATION

Completed regular inspections and maintenance actions, as well as basic equipment repairs to keep equipment operating at peak levels.

Secured loads with proper strapping and bracing techniques to prevent damages to valuable assets across long-haul transports

Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions

Demonstrated safe driving by following regulations and safety procedures, and DOT Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions

Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts

Operated Tractor Trailer trucks across the East Coast to transport goods to different distributions centers, warehouses, and stores

Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes. Maximized loads safety balancing securing, and weighing products at scales 03/2020-11/2021

OUTREACH SPECIALIST, EMPLOYED REWARD SOLUTION

Followed all company policies and procedures to deliver quality work Interpreted clients' needs and introduced services to fit specific requirements Gathered, organized, and input information into digital database Collected, arranged, and input information into database system Maintain ongoing knowledge of changes for Social Security Administration Provided information and answers to all questions from potential members regarding benefits rights and responsibilities

Successful enrolled 34 or more members per month, to meet monthly goals 10/2011-01/2020

HAZARD INSURANCE PROCESSOR, ASSURANT

Reviews financial statements and contacted institutions and customers to clarify details Utilized specialized software to process incoming claims, enter data Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standard

Assisted in onboarding of new claims processors to familiarize with company procedures, policies, and processes

Managed workload and priorities to meet claims processing deadlines Successful processed 130 plus loans daily

Verified client information by analyzing existing evidence on file Inputted and communicated notice of cancellations, non-renewals, and reinstatements to maintain accurate policy records

07/2011-08/2011

LINE OPERATOR, PERDUE FARMS

FOLLOWING HEALTH AND SAFETY STANDARDS

MAINTAINING A CLEAN WORKSTATION AND PRODUCTION FLOOR SEPARATE DIFFERENT SECTIONS OF THE CHICKEN

LOADED AND UNLOADED PRODUCTS ON AND OFF CONVEYOR LINE 10/2005-12/2007

CLAIMS ANALYST, BLUE CROSS BLUE SHIELD

VIEWED REPORTS REGULARLY TO MAKE SURE PROCESSING WAS CONDUCTED EFFICIENTLY MAINTAINTED STRICT CONFIDENTIALITY WITH ALL PERSONAL DATA AS PER COMPANY GUIDELINES

INTERACTED WITH CLIENTS AND EMOPLOYEES WHICH HELPED CULTIVATE POSITIVE WORKING RELATIONSHIPS

IDENTIFIED KEY AREAS NOT PERFORMING WELL AND IMPLEMENTED EFFECTIVE, NEW PROCESSES

SPOKE WITH MEDICARE RECIPIENT AND HELP FIND THE BEST HMO AND HEALTH PLAN FOR THE CURRENT YEAR

EDUCATION

2027

BACHELOR OF MUSIC, FULLSAIL UNIVERSITY

MAY 2016

ASSOCIATE OF SCIENCE, FLORENCE DARLINGTON TECHNICAL COLLEGE JUNE 1997

HIGH SCHOOL DIPLOMA, SOUTH FLORENCE HIGH SCHOOL

SKILLS

●

High Pressure Environments

● Warehouse Operations

● Management

● Recruiting and Hiring

●

Process Improvement Strategies

● Multi-Site Operations

● Cross-Functional Communications

● Performance Monitoring and

Evaluation

● Workflow Planning

ACTIVITIES

ONE OF MY BIGGEST PASSION IS MUSIC AND HELPING AT YOUTH RISK KIDS. CURRENTLY I COACH 12 YOUTH BASKETBALL TEAM FOR THE CITY. I HAVE A 12 YOUTH AND 17 YOUTH. BECAUSE OF THE LOVE FOR THE GAME AND WANTING TO BE A POSITIVE ROLE MODEL THIS YEAR I AM WORKING ON STARTING UP MY OWN AAU BASKETBALL TEAM FOR THIOSE THAT CAN'T MAKE THE SCHOOL TEAM BUT LOVE THE GAME. MY OBJECTIVE IS TO KEEP THEIR DREAMS ALIVE AND HELP DEVELOP THEM INTO GREAT PLAYERS.

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