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Support Specialist Technical

Location:
Atlanta, GA
Posted:
November 09, 2023

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Resume:

https://drive.google.com/open?id=*cfkbnAByW*jpuZxLnZZNwX6X7VjL_mmd&usp=drive_copy

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Barry A. Owens

404-***-**** ad0zjy@r.postjobfree.com / ad0zjy@r.postjobfree.com

To continue my professional development in technology, while demonstrating an ability to meet my job objectives in a timely and productive manner.

EXPERIENCE

Atlanta Mission Services Atlanta, GA 05/2014- Computer Room Associate

• Assisting computer users with basic computer usage rules and regulations

First Data Merchant Services Atlanta, GA 11/2002- 04/2014 Dir. Solutions Consultant

• (SME) Subject Matter Expert -Payment Processing Core Acquiring

• Assisted sales team with targeted Solution for products and services Hardware / Software • Product Support Specialist –

• Credit Card Processing (Hardware/Software Solutions)

• PCI compliance Mandates

• Fraud Management Compliance

• Money Laundering rules and regulation

• Visa/MasterCard processing compliance

• International Funding rules and Regulation Compliance

1. (RFP) Request for Proposals – addressed questions on RFP for new sales and service requests.

2. Communicated compliance rules and regulation for national and international core acquiring

Bank of America Atlanta GA 5/97 – 3/2000 ATM Operations Analyst

• Supported Hardware/Software solutions for ATM reconciling platform

• Helpdesk Support of incoming customer questions and queries.

• Develop deal strategy for major client opportunities

Lynk Systems

Sr. Account Management . Atlanta GA 7/93- 5/95 • Account Management of ATM operation

• Delivered account management to ATM, National Credit card Debit card Accounts • Successfully Managed retail business accounts resolving hardware and software issues

The BuyPass Corp Atlanta GA 8/83-7/93 Job Technical Support Supervisor

• Supervised Helpdesk for incoming technical support calls from Debit/Credit card merchants • Assisted merchant processors account for Debit/ Credit Card processing & Cash Management

EDUCATION

DeVry Institute of Technology Atlanta, GA. 9/81-5/83 .



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