Customer Service Representative

Alric A MERCURIUS II

●**** Forest city road Orlando Florida 32810 407-***-****

1.Dedicated Five years customer service representative, motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish raport with clients and exceed sales quotas. Reliable and driven with strong time management and prioritization… Active Listening…. Pleasing the customers with a smile

EDGE WATER HIGH SCHOOL

High School Graduate (2008)

Honors: Deans list, Out Standing Student Of America

Experience

TTEC (United Healthcare) 05/10/2021 - 06-29-2023

Inbound calls… I were greeting the calls and assisting them with there issues that came up… I was changing PCP doctors… Updating members address… Checking To see why they haven’t received there prescriptions

CUSTOMER SERVICE EVERISE (Humana) 12/09/2019 - 04-20-2021

Inbound Call… I were greeting members and assisting them with changing address, changing there PCP doctors.. Placing prescription orders… Placing Over The counter orders

·CUSTOMER SERVICE OPINION ACCESS 01/05/2018 – 12/15/2018

·Out Bound Call Center…. Reading a script on a computer screen conducting surveys and having good motivation and people skills and trust.

·TEMP CUSTOMER SERVICE ULTIMATE STAFFING (CHEGG ) 09-24-2018 - 12-31–2018

· In Bound Call Center…. I were greeting customers placing and processing orders for a college campus

·CUSTOMER SERVICE RANSTAD STAFFING (ALIGHT SOLUTIONS) 06/04/2018 – 09/20/2018

·In Bound And Out Bound… receptionist I was answering phones… verbal and written communication.professionalism.customer focus

·CUSTOMER SERVICE CAREERS USA (INKTEL) 11/01/2015 – 01/05/2017

·Tier 1 agent Inbound greeting members calling in about there missing orders they they have just placed online and verifying there orders…

· COLLECTIONS SPECIALIST PREMIER JUDGMENT RECOVERY 10/05/2011 – 03/15/2014

·Assist clients in the process of recovering funds they have received through judgment in small claims or higher, Handle client inquires, complaints and a problem solver.

·RETAIL KELLY SERVICES (WALMART) 05/15/2014 – 10/15/2014

·I was a stockage handler….. stocking and replenishing, Organization skills, cleaning and facilities maintenance, customer service

Skills

·Microsoft Word Typing Skills Office Clerk

Contact this candidate