Customer Relations, Customer Service Support
Resume:
Richelle Seymore-Chukwu
***************@*****.***
Summary of Qualifications I am a highly motivated individual, looking to obtain a position as a Customer Service Representative. The Communication skills, friendly demeanor, confident personality, and customer service experience I have developed, line up with the requirements of a Customer Service Representative for Cognosante. I am able to follow rules and safety guidelines that will ensure safe delivery of information to customers.
Highlights
●Self-motivated
●Team management
●Time management
●Management
●Collections systems and database
●Clerical
●Instructor
●Customer service
●Self-directed
●Customer-service focused
●Detailed-oriented
●Multi-tasker
●Safety driven
●Strong communication skills
Professional Background
Customer Service Support (Entergy Arkansas)
● Resolve all complaints sent to the President's office, Attorney General’s office, and the Public Service Commission
● Resolve all Better Business Bureau complaints
● Handle all incoming calls, emails and mail that are escalated to the customer service support department
● Work with Customer Service Managers to resolve issues for high priority customers
● Deescalate all customer issues due to billing, solar, or missed service completions for customers
● Meet with the local office, review customer surveys and discuss all safety concerns to employees and customers.
●Responsible for delivering the weekly safety departmental meetings for Customer Service Support
Claims analyst (Entergy Texas)
●Licensed Texas all-lines claims adjuster
●Read, interpret, and investigate claims and determine whether to approve or deny
● Call customer negotiate claim compensations
●Log all claim information
●Make sure I am following Entergy payment philosophy's and procedures
●Review claims for fraudulent of contradictory information
●Follow all safety precautions while adjusting claims in the field
Dispatcher/Scheduler (Entergy Arkansas)
● Dispatch trucks to the appropriate location to restore service to customers, turn on service, complete meter installations
● Speak to customers to advise of estimated completion of service orders, or reschedule work orders.
● Speak with serviceman to advice of customer account information that may be relative to situations in the field, and give information to make sure the remain safe while in the field
●Access CCS Click and Maximo retrieve needed information to assist the customer call center.
●Schedule any appointments for the call center or any PSC complaints in an appropriate and timely manner.
All lines claims adjuster
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●Texas all lines claims adjusters licensee who reviews and handles incoming medical,automobile or homeowner insurance claims.
●Read and interpret claims.
●Studies claimants policy to determine if insurance will cover the incident.
●Log all claim information.
●Review claims for fraudulent or contradictory information.
Call Center
●Making sure calls are answered in agreed time scales, and in an appropriate manner.
●Review claims and give claim status to members and providers.
●Send denied claims that were processed incorrectly to the appropriate department.
●Monitored calls to ensure standards are high.
●Working with a large staff of diverse people.
●Writing correspondence to be sent to members.
●Quoting benefits to providers and members..
Business Office Manager
●Use computers for various applications, such as database management or word processing.
●Answer telephones and give information to callers, take messages, schedule appointments or transfer calls to appropriate individuals.
●Create, maintain, and enter the information into databases.
●Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
●Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
●Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
Employment History
Entergy, August 2019 to present
Centene (Arkansas Total Care), Nov 15 2018 - August 2019
Arkansas Blue Cross, Little Rock AR 2016 - Nov 10, 2018
Business Office Manager, Baton Rouge Community College, Baton Rouge, LA August, 2013 - Nov 2016
Education and Training
Diploma, H.L Bourgeois High School, Baton Rouge,
College Curriculum, Baton Rouge Community College, Baton Rouge, LA
Texas All Claims Adjuster training 2019 current
References Available Upon Request
Contact this candidate