LISA MARLETT-CRAMER

Escondido, CA *****

760-***-**** ~ ad0zi5@r.postjobfree.com

linkedin.com/in/lisa-marlett-cramer-1b90096b

SUBROGATION PROFESSIONAL

Subrogation supervisor with extensive experience in effectively managing, coaching, and leading teams. Has meticulous attention to detail, works effectively within teams, and is an excellent communicator. Highly knowledgeable of subrogation laws of California, Arizona, Washing, Oregon, Nevada, Idaho, and Utah

RECENT WORK HISTORY

GEICO, Poway, CA

2017 – Present

Subrogation Supervisor, Nov 2022 – Present

Effectively led a team of 9 specialists, resulting in an increase of productivity of arbitrations file by 6%

Successfully created coaching plans which enabled team members to improve their efficiency by an average of 3% and up to 8%

Routinely evaluated 120 open claims on a daily basis to determine when subrogation was needed

Positively managed the workload of a team of 9 associates, balancing the needs of the organization and the needs of the associates to maximize outcomes while minimizing burnout

Supervisor Prep Program, Jan 2022 – Nov 2022

In recognition for my performance, was selected for an accelerated leadership development program

Learned how to evaluate and build coaching programs for associates of all levels in order to improve their effectiveness in the workplace

Was taught business operations and how effective decision-making leads to superior outcomes

Subrogation Specialist, June 2017 – Jan 2022

Prepared full subrogation demands for auto and MedPay/PIP claims, resulting in over 5 million dollars of recoveries in 4 years

Reviewed and assessed disputed claims for inter-company arbitration potential and effectively using available evidence

Routinely requested to work special projects to help support all other subrogation adjusters, resulting in more efficient processes

Nordstrom Rack, San Diego, CA

2015 – 2017

Sales Associate, July 2015 – June 2017

Performed sales duties with POS system both at main cash wrap and satellite positions on sales floor

Assisted with reorganization of back stock room to allow more efficient pulling of clothing for customers

Embraced new reticketing system before inventory audit resulting in 99% accuracy

Nordstrom, La Jolla, CA 2015

Sales Associate, Jan 2015 – June 2015

Performed sales duties in busy department store, including POS, opening, closing, cleaning, stocking, facing, and product knowledge.

Assisted customers with personalized shopping experiences to ensure excellent customer satisfaction

Assisted with floor moves to cycle in new product

EDUCATION

University of Maryland, Global Campus, Adelphi, MD

Bachelor of Science, Business Administration, expected 2025

Palomar College, San Marcos, CA,

Associate of Arts, Photography, 2018

ADDITIONAL INFORMATION

Basic Leadership Certificate, GEICO

Presentation Skills Certificate, GEICO

Excellence in Excel, GEICO

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