808-***-****

ad0zg3@r.postjobfree.com

*** * *** ****** ***

Pasadena CA 91107

Branding

Training and Development

Communication

Customer Service

Adaptability

Bachelor of Psychology

California State University Los Angeles

Pasadena City College

Associate of Psychology

In progress

2021-2023

EDUCATION

EXPERTISE

ABOUT ME

Retail customer service leader with a background in managing service teams in a fast-paced retail environment. Experience in leading a team to success, upholding visual aesthetics, and creating a welcoming in-store experience. Proficient in training new hires in best practices and maintaining a high level of customer loyalty.

WORK EXPERIENCE

REFERENCES

Phone: 323-***-****

El Huarache Azteca / Manager

Phone: 626-***-****

Target / Closing Team Leader

English (fluent) Daniel Flores Rudy Chavez

Spanish (beginner)

LANGUAGE

MADISON TU

Ensured strict adherence to health and safety regulations, food safety standards, and cleanliness protocols.

Assisted in the daily management of restaurant operations, including opening and closing procedures, inventory of in and out-of-stock items, and scheduling Effectively handled customer inquiries, concerns, and complaints, resolving issues to customer satisfaction.

Store Associate

May 2021 - September 2021

Temptations Chocolate Factory l 15 E Main St, Alhambra CA Maintained a strong focus on delivering exceptional customer service and ensuring a welcoming and pleasant dining experience

Assisted in implementing marketing strategies, promotions, and special events to drive customer engagement and loyalty.

Supervised and mentored restaurant staff, including servers and kitchen personnel, fostering a positive work environment.

Assistant Manager

April 2023- Present

El Huarache Azteca l 5225 York Blvd Los Angeles, CA Monitored individual and team performance, providing feedback and implementing performance improvement plans as necessary. Managed inventory, ordered products, and monitored stock levels to meet customer demand and minimize out-of-stock situations. Ensured that the beauty and Ulta sections offered a welcoming and informative experience for customers.

Beauty and Ulta D.B.O

September 2021 - August 2023

Target l 1321 E Colorado Blvd Pasadena, CA

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