Data Entry Customer Service

Tesheba Rowe

North Augusta, SC *****

*****************@*****.***

803-***-****

Driven and empathetic Certified Phlebotomy Technician experienced in data entry, who utilizes interpersonal communication skills to calm young children and adults during phlebotomy procedures. Prioritizes patients safety and confidentiality while building and successfully maintaining patient rapport by creating a calm and serene atmosphere. Proficient in performing butterfly and straight needle venipuncture blood drawing techniques swiftly and efficiently without compromising quality of care. Experience Work

Licensed Insurance Representative

Allstate Insurance - Aiken, SC

January 2000 to Present

•Ensure that customer inquiries and problems are identified and resolved to promote outstanding customer service.

•Evaluate prospective customers to determine insurance needs, and calculate eligibility to recommend appropriate coverage options.

•Conduct telephone appointments, monitor insurance claims, maintain records and handle policy renewals.

•Encourage sale of insurance policies by developing clientele networks through existing and prospective clients.

•Pursued new clients through various marketing strategies to grow existing portfolio of policyholders• Demonstrate quick thinking, intuitive and resourceful client problem solving skills to analyze customer needs and provide client consultation.

•Responsible for collecting, depositing, and balancing clients accounts.

•Apply organization and time management skills when coordinating and responding to inbound telephone and email inquires.

Phlebotomist Training/Internship

Tender Care Training Center

Aiken Regional Medical Center 08/2023-09/2023

•Venipuncture

•Pre-op Service and Inpatient Care

• Proper Storage Procedures for specimens

• Tracking Specimens

• Practice and performing order of draw

• Sanitation and Sterilization

• Practicing HIPAA and OSHA

• Lab Assistant

• Biohazard Waste Disposal

• PPE Knowledge

Education

Certified Phlebotomy Technician

Tender Care Training - Augusta, GA 05/2023

High school diploma

South Aiken High School - Aiken, SC 06/1994

Brewer Insurance School 07/1997 SC Lic#6421976

Skills

•VenipunctureFinger and Heel Stick,with the correct order of draw.

• Medical Scheduling

• Customer Service

• Phone Etiquette

• Insurance Sales

• Data Entry/Computer skills

• Anatomy Knowledge

• Opening and closing of office

• Getting drawn specimens to correct Labs

• Labelling Lab Specimens

Certifications/License

NPA

05/10/2023-05/10/2024 CPT# 20-0091Y23

American Heart Association BLS

04/15/2023-04/15/2025 CPR/AED#235*********

Insurance sales

January 2001 to Present SC License#6421976

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