Detail- oriented Support with extensive experience in telecommunications, retail and customer service.

Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support

knowledge.

Talented Technical Support Representative with gift for understanding needs of both business and home

users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill

in resolving problems quickly on first call.

Enthusiastic Technical Support Representative specializing in delivering outstanding customer service.

Background in helping businesses promote products and services to drive sales. Analytical and thorough

in tackling customer issues. Detail-oriented, organized and meticulous employee. Works at fast pace to

meet tight deadlines. Enthusiastic team player ready to contribute to company success. Creative

Technical Support Representative eager to find novel and productive solutions for customer issues.

Adapts to unique complaints and queries with thorough research and expert critical thinking skills.

Committed to problem resolution and customer satisfaction. Skilled Technologist with experience

configuring computers, servers and peripheral devices to work within established company and security

parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep

understanding of system architecture and diagnostics. First-rate Tech Support offering outstanding

support to users of various levels.

Exceptional skills and knowledge in State regulated Policies and subject matter expert on Electronic Data

Bases. Established reputation as sharp technology expert when working with customers to identify and

deploy solutions. Organized and dependable candidate successful at managing multiple priorities with a

positive attitude.

Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position

that offers professional challenges utilizing interpersonal skills, excellent time management and problemsolving

skills. Experienced Customer Service with over 17 ] years of experience in resolving customer

issues. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic

outgoing and eager to contribute to team success through hard work, attention to detail and excellent

organizational skills.

Clear understanding of company policies and training in disputes. Motivated to learn, grow and excel in

the industry. Hardworking and passionate job seeker with strong organizational skills. Help team achieve

company goals. Reliable Intern studying the new resolutions and seeks an internship opportunity to

expand skills and gain valuable real-world experience.

Reading, PA 19606 1-484-***-**** ad0zfa@r.postjobfree.com

SKILLS

Technical issues analysis

Desktop support

Windows 10

TCP/IP

Exceptional Telephone Etiquette

Data Recovery

Technical Writing

Technical Support

Customer Complaint Resolution

Mozy Online Backup

Microsoft Office Specialist (MOS) Expert

Business Development

Complaint resolution

Issue troubleshooting

Support scenario generation

Technical documents comprehension

Customer service expert

Staff education and training

Network device monitoring

Datacenter network implementations

WORK HISTORY

06/2021 - 03/2022

Technical Support Representative

My AlarmCenter - Newtown Square, PA

Built and maintained internal knowledge bases for support products to expand available feedback

and performance data.

Maintained record of updates and applied fixes for online assets.

Resolved diverse range of technical issues across multiple systems and applications for customers

and end-users across various time zones.

Wrote and reviewed tickets to request maintenance to various types of equipment.

09/2018 - 12/2018

Accidental Claims Representative

The Loomis Company - Wyomissing, PA

Examined reports, accounts and evidence to determine integrity and accuracy of information.

Interviewed policyholders to verify information and obtain additional details.

Oversaw claim recoveries, subrogation and salvage.

Evaluated accuracy and quality of data entered into agency management system.

Checked level and type of coverage and evaluated contracts.

Followed up with customers on unresolved issues.

09/1997 - 01/2017

Regulatory Compliance Representative

UGI Utilities, Inc - 225 Morgantown Road, PA

Identified secure and high-risk areas and assessed vulnerabilities from building standpoint for

unauthorized access.

Monitored preventive maintenance program for company property.

Maintained facility-related materials and supplies.

Investigated incidents and accidents to identify causes and potential preventive measures.

Conducted safety audits, inspections and evaluations to identify potential hazards and implement

corrective actions in accordance with regulatory requirements.

Reviewed Regulation laws and updated investigation strategies to reflect current information.

EDUCATION

06/1982

High School Diploma

Boyertown Area Sr High - 4th Street Boyertown Pa

04/2011

Associate of Arts: Medical Billing & Coding

Centennial University - Idaho

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