Customer Service Project Management

Gloria Mirabal

*** ****** **** *********, ** ****1 614-***-**** *************@*****.***

SUMMARY

To become a part of a company where I can share my passion for hard work, team work, positivity, yet be open to learn and absorb new ideas. To display my leadership skills to ignite the desire in others; to inspire them to reach their highest potential and work for one common goal. To allow myself to grow in many different facets; to assist the company flourish beyond its expectations along with seeking growth while maintaining a high level of professionalism. SKILLS

• Bilingual in English and Spanish

• Interpersonal and communication skills

• Meticulous attention to detail

• Strong problem solving, conflict resolution

and organizational skills

• Skilled multi-tasker

• Excellent analytical and active listening

skills

• Independent and an adaptive team

player

• Customer Engagement

• Administrative Support

• Project Management

• Word Processing

• Customer Relationship Management

(CRM)

• Office Administration

• Time Management

• Database Entry

• Microsoft Office

EXPERIENCE

OFFICE ADMINISTRATOR/ CLIENT CUSTOMER SERVICE, RCS LOGISTICS, Columbus, OH June 2017-April 2020

• Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.

• Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.

• Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.

• Opened, read, and replied to e-mails, letters, and correspondence on behalf of executives. Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports, and other documents as requested.

• Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.

• Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.

• Answered customer inquiries and provided accurate information regarding location of their freight.

• Provided excellent customer service to resolve any issues that may have surfaced with customs or TSA.

• Developed strong relationships with customers through friendly interactions and problem- solving abilities.

• Followed up with customers after freight was delivered to its destination.

• Created detailed notes in customer profiles to keep track of conversations and requests.

• Developed strong relationships with customers by providing personalized assistance and support.

TEAM COACH SPECIALIST/CUSTOMER SERVICE REP, JC PENNEY CORPORATE, Columbus, OH August 2009-September 2015

• Conducted team meetings to discuss performance and set goals.

• Provided coaching and mentoring to individuals on the team.

• Evaluated individual performance and provided feedback.

• Identified areas of improvement and established action plans.

• Monitored progress towards achieving objectives.

• Answered customer inquiries and provided accurate information regarding products and services.

• Provided excellent customer service to resolve customer complaints in a timely manner.

• Developed strong relationships with customers through friendly interactions and problem- solving abilities; also provided personalized assistance and support.

• Created detailed notes in customer profiles to keep track of conversations and requests.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

ADMINISTRATIVE ASSISTANT, SOUTH TEXAS DRYWALL, Columbus, OH January 2007-March 2009

• Greeted all clients, vendors and customers upon their arrival and handled their inquiries.

• Answered multi-lined switchboard; sent, received, sorted, and distributed all faxes and mail throughout the office.

• Performed administrative duties to the President and Vice President of the company as well as other office personnel.

• Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.

• Handled all calls, correspondences, scheduled all senior management meeting throughout the week and planned travel accommodations when meeting with prospective and current clients.

• Also worked closely with the controller to ensure all final obligations were met.

• Assisted with Accounts Receivables and Payables when needed.

• I was the backbone of the office.

EDUCATION AND TRAINING

General Studies

COLUMBUS STATE COMMUNITY COLLEGE, COLUMBUS, OH

General Studies

HARRISBURG AREA COMMUNITY COLLEGE, LANCASTER, PA

Pre-Med

EAST STROUDSBURG UNIVERSITY, EAST STROUDSBURG, PA

CERTIFICATIONS

NURSES AID TRAINING AND COMPETENCY EVALUATION PROGRAM PATIENT CARE SKILLS

REFERENCES

UPON REQUEST

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