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Executive Assistant Customer Service

Location:
Napa, CA
Posted:
November 09, 2023

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Resume:

HANNAH **** **th Ave, NICOLE San Francisco, WOODALL CA 530-***-**** ad0zdp@r.postjobfree.com

Education

B.Sc. Recreation Parks and Tourism Administration / San Francisco State University Experience

Aquarium of the Bay / March 2021 - Present

Manager of Partnership Development and Event Sales

● Manage all private events, corporate events in the aquarium

● Organize and manage annual gala, all fundraisers, and concerts for the aquarium.

● Manage sponsorships

● Promote and sell private events including weddings, corporate groups, and private parties

● Coordinated and hire vendors for all public events, including catering, decorations, entertainment, and, programming

● Created a weekly and annual sales budgets displaying revenue metrics and contribution to annual goals

● Surpassed my yearly sales goal by over 30% in 2021 and 2022

● Yearly strategic planning for promoting and selling all programs at the aquarium

● Attend weekly event operations and sales meetings

● Mange exciting partnerships and create new partnerships with tour operators, hotels, DMOs, OTAs, CVBS, and other attractions

● Coordinate advertising for events and programs for aquarium

● Manage pricing and contracting for all third party sales Sales and Events Coordinator

● Group sales including schools, senior, international tour groups, youth groups, family, FAMs

● Assist with annual gala planning

● Respond to event inquires

● Coordinate events at Aquarium

Club Feast / November 2020 – March 2021

Restaurant Partnerships and Sales Rep

● Search for restaurants to join Club Feast

● Built restaurant relations

● Create menus for app

● Onboard Restaurants

The Slanted Door Group / September 2017 - August 2020 Executive Assistant to CEO

● Organized domestic and international travel for celebrity chef

● Created expense reports and worked with HR for budgeting

● Project management for four locations

● Organized emails and calendar

Events Assistant Manager

● Contacted and organized vendors

● Managed invoices

● Planned wedding receptions, private dinners, charity events

● Event management

● Coordinated and finalized events details

Customer Service Supervisor

● Booked and confirmed 100 reservations a day

● Hired and trained reservation team

● Created a new training program for new hires

SF Carts and Concessions / APRIL 2017 – SEPTEMBER 2017 Supervisor

USA Pub Crawls, San Francisco / MAY 2017-DECEMBER 2017 Events Host

Volunteer

Delta Kappa Sigma Incorporated / San Francisco State University Bay Area Outreach and Recreation Program / Berkeley, CA RPT 470 Travel with Purpose / San Francisco State University HANNAH 2418 36th Ave, NICOLE San Francisco, WOODALL CA 530-***-**** ad0zdp@r.postjobfree.com HANNAH 2418 36th Ave, NICOLE San Francisco, WOODALL CA 530-***-**** ad0zdp@r.postjobfree.com



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