Vanessa Dutcher

Customer Service/ Call Center

Augusta, KS 67010

ad0zcl@r.postjobfree.com

+1-316-***-****

To provide customers with Excellent customer service no matter how I am helping them, Championing for the customer being the best advocate for the customer and the company I am working for. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Chipton-Ross Staffing - Wichita, KS

June 2023 to October 2023

Temporary contract position through Chipton Ross for Evergy answered inbound calls and helped customer with their billing and service needs.

Customer Service Representative

Sagility Health - Remote

March 2023 to June 2023

Healthcare related calls, answering questions about members benefits and availability Call Center Representative

Progressive - Remote

February 2022 to February 2023

Answer customer incoming calls helping with billing and automotive insurance needs. VMware, SharePoint

Customer Service Representative

Five Star Call Centers - Wichita, KS

September 2021 to February 2022

Provide excellent customer service to customers calling in about their parking reservations. Salesforce Overnight Stocker

Walmart - Wichita, KS

May 2021 to September 2021

Stocking Items on shelves, unloading trucks and moving pallets Reservation Agent

Marriott International, Inc. - Wichita, KS

November 2019 to March 2020

Making reservations for hotels for customers

Answering inbound calls. Salesforce

TECH SUPPORT REPRESENTITIVE

Cox Communications

February 2014 to September 2019

Answering incoming calls for customers that are experiencing service issues with either internet, phone or cable. Providing excellent customer service to customers by helping get their issues resolved and upselling their services. I actively used programs such as SharePoint and Icoms to provide customers with the best information available based of company policy. TECH SUPPORT REPRESENTITIVE, PYRAMID STAFFING

Cox Communications

November 2013 to February 2014

Answer phone calls for Temp to Hire job for Cox Communications. Education

HIGH SCHOOL DIPLOMA

AUGUSTA SENIOR HIGH

Skills

• CUSTOMER SERVICE

• Call Center

• Upselling

• Technical Support (6 years)

• Troubleshooting

• Medical terminology

• Phone etiquette

• English

• HIPAA (2 years)

• Data entry

• Communication skills

• SharePoint (8 years)

• Salesforce (3 years)

• Analysis skills

• VMware

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