Quality assurance Sr associate

ROSA PACHECO

*** **** ***** ** *** ***, Euless, TX 76039

Ph: 817-***-**** ******.********@*****.***

Summary

Seasoned insurance representative with more than 10 years of experience in a fast-paced, constantly growing environment. Excellent organization and teamwork

skills. Track record of achieving exceptional results in detail oriented assigned

projects and analyzing data to provide the highest quality of mortgage servicing.

Skills

Time Management Flexible in a changing environment

Detail Oriented Multi-tasking

Judgment and Decision Making Customer and Personal Service

Experience

Client Services/Quality Control Tech

National General Insurance - Fort Worth, TX

Feb 2005-Present

Excellent Organizational Skills Education and Training

Responsible for completing loan level reporting and team reports

Knowledge of system flows, functions and specific rules for 70+ queues

Assist in training new-hires & tenured associates as well as keeping P&P's updated regularly

Daily communication with the lenders regarding processes, updates and errors Assist in projects for multiple clients that involve research, UAT testing, etc.

Correspond with the insured or agent to obtain information or inform them of account status or changes.

Modify, update and process existing policies to reflect any change in amount of coverage or type of insurance.

Education

High School Diploma May 1999

Haltom High School - Haltom City, TX

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