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KELSIE RICE

ad0zc2@r.postjobfree.com 317-***-**** Indianapolis, Indiana 46259

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. I don't have much experience in medical assistant, but i am dedicated to get experience. The medical field is my passion, i love helping people, i'm a fast learner. I started out with phlebotomy so i can get my foot in the door in the medical field. I went to school for my CCMA so i can go further in my career. Patient-Focused Care

Patient Scheduling

Payment Collection

Customer Service

PPE Use

Venipuncture

Paperwork Processing

Any Lab Test Now Greenwood, IN

Medical Assistant

03/2023 - 08/2023

Greet patients

Ordering the patients lab work they want done, we were a walk in clinic and appointments.

Scheduled appointments

Daily check sheets

Cash handling

Venipuncture

Hair follicles

Covid 19 test

DNA testing

Drug screens

Injections

Test results

Spin specimens and prepare specimen for shipments

Quest Diagnostics Indianapolis, IN

Phlebotomy

10/2021 - 03/2023

Maintained accurate records of all collected specimens and test results. Developed policies and procedures for efficient patient care delivery. Obtained blood specimens through venipunctures and fingersticks. Order supplies when needed

Put in patients insurance information

Stock and clean

Daily check sheets

Monthly check sheets

Make sure my patients have good experience with me My main focus is make sure my patient is comfortable with me throughout Summary

Skills

Experience

the venipunctures

Check Emails

Cheddar's Scratch Kitchen Indianapolis,

IN

Server

01/2018 - 03/2020

Took accurate orders and provided what guests ordered Gave excellent customer service while building rapport with guests Served drinks accurately and efficiently

Cleaned and stocked my areas to the point of completion and cleanliness Achieved success through good team building

John Waynes Indianapolis, IN

Server

11/2017 - 10/2019

Take Orders, clean pool tables, walk around make sure all customers are happy.

Greeted customers in a friendly and professional manner. Assisted with setting up bar area prior to opening shift. Checked identification of customers to verify age requirements for alcoholic beverages.

Maintained cleanliness of the bar area throughout shift. Restocked glassware, ice, liquor and other supplies as needed. Processed payments using cash register accurately at the end of each transaction.

Stayed up-to-date on menu items, specialties, ingredients and preparation methods.

Managed intoxicated guests and followed alcohol awareness procedures. Indiana Grand Casino Shelbyville, IN

Server

11/2016 - 11/2017

Took orders from customers accurately and in a timely manner. Greeted guests and provided menus.

Provided excellent customer service to ensure satisfaction. Performed opening and closing duties such as setting up the dining area, restocking supplies..

Communicated effectively with kitchen staff regarding customer allergies or special requests.

Prepared drinks and ID if they order alcohol drinks. McDonald's Columbus, IN

Manager

05/2012 - 07/2015

I was in charged of my shift, made sure all my customers are happy, made sure my crew got a break, did lobby checks make sure everything was stocked and cleaned, cash handling, daily reports and stocked and cleaned for the next shift.

Developed and implemented strategies to increase customer satisfaction and loyalty.

Performed cashier duties such as taking orders, collecting payments and providing change.

Resolved customer inquiries in a timely manner.

Demonstrated active listening skills when responding to customer questions and complaints.

Indiana School of Phlebotomy Indianapolis, IN

Certificate in Medical Assisting CCMA

09/2023

Indiana School of Phlebotmy Indianapolis, IN

Certificate in Phlebotomy

01/2021

Education and Training

Liberty Christain Academy Seymour, IN

High School Diploma

08/2020

Phlebotomy Jan, 2021

Medical assistance (CCMA) September, 2023

Certifications

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