Customer Service High School
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BARBARA
HILL
@ = *********@*****.***
@ Massillon, OH 44646
SKILLS
* Daily Transactions Review
+ Predictive and Preventive
Maintenance
Priority Management
Waste Elirrination
Employee Performance
Managerrent
+ Processes and Procedures
+ Shelf Organizing
Office Supplies and Inventory
Morale Improvernents
Performance Motivation
Resolving Complaints
Job Assignrrents
Operational Efficiency and Safety
Performance Tracking ard
Evaluations
TeamAssignrents
Payroll Preparation
Employee Coaching and
Mentoring
‘Scheduling and Coordinating
Employee Presentations
Productivity Performance
Continuous Improverrent
Projects
Shift Coverage
Optimizing Workflows
Policy Enforcement
Lean Kaizen
Mentoring
+ Training and Development
+ Shrinkage Prevention
Leadership
Retail Effectiveness
‘Safe Work Methods
Staff Discipline
+ Waste Reduction
+ Supervising Employees
+ Negotiation and Conflict
Resolution
EDUCATION
Timken Sr High School
Carton, OH - 05/1988
High Schoo! Diploma
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PROFESSIONAL SUMMARY
Experienced Supervisor leading teammembers on-time job completion
Assigntasks, trainermployees, provide feedback, mediate interpersonal
conflicts and implerrent compary procedures. Excellent communication
and listening skills. Provide leadership and visionwhichdrives teams to
meet goals. Organized and dependable candidate successful at
managing multiple priorities witha positive attitude. Willingness to take
onadded responsibilities to meet teamgoals. Detai-oriented team
player with strong organizational skills. Ability to handle multiple
projects simultaneously witha highdegree of accuracy. To seek and
mairt ain full-time positionthat offers professional challenges utilizing
interpersonal skills,excellent time management and problem solving
skills
WORK HISTORY
Elixir Pharmacy/Rite Aid - Supervisor
North Canton - 12/2019 - Current
Applied strong leadership talents and problem-solving skills to
maintainteamefficiency and organize workflows.
Handled custorrer complaints, resolved issues, and adjusted
policies to meet charging needs
Monitored workflow to improve employee time management and
increase productivity.
Evaluated employee performance and coached and trained to
improve weak areas.
Achieved results by working with staff to meet established targets
Maintained compliance withcorrpany policies, objectives, and
communicationgoals
Maintained clean and wellorgarized production areas to avoid
violations or unnecessary work delays due to hazards or inefficient
layouts
Mentored newly hired employees onoperating equipment and safety
and developed training manual to use for reference
Enforced rules and regulations outlined incormpany manualto set
forthexpectations compretensibly and consistently.
Created successful work schedules foreachteammemberto
maintaindeadlines and fully staff shifts
Conducted routine inspections to check quality and compliance with
established specifications.
Identified uns afe or unhe althful workplace conditions or hazards to
enforce safe work practices and procedures.
Boosted teamperformance by developing customer service training
materials and conducting service training.
Developed and implemented customer service policies to enhance
satisfaction
Solicited customer feedback to identify and improve on areas of
weakness.
Maintained overall safe work environment withemployee training
programs and enforcerrert of safety procedures
Evaluated staff performance and provided coaching to address
inefficiencies
Educated staff onorganizational mission and goals to help
employees achieve success.
Optimized customer expenence by delivering superior services and
effectively troubleshooting issues
Evaluated customer needs and feedback to drive product and
service improverrents
Conducted regular reviews of operations and identified areas for
improverrert
Collected, arranged, and input information into database system
Gererated reports detailing findings and recommendations
Helped meet changing demands by recommending improverrerts to
business systems or procedures
+ ewelnned effective imnmuement nlans inalianment withanale are
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