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Product Management Technical Support

Location:
Long Beach, CA
Posted:
November 10, 2023

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Resume:

KRISHNA PRASAD

AN EXPERIENCED, ACCOMPLISHED A UDIO E NGINEER & P RODUCT MANAGER

Los Angeles, California 323-***-**** ad0z9a@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/krishna-prasad-a0562410/ EXECUTIVE SUMMARY

An experienced, driven, and accomplished Audio Engineer, with a wealth of experience while working for leading, high-profile companies. Possesses extensive pro audio and commercial audio experience, with specific expertise in audio engineering, technical engineering, and solutions engineering. Specializes in audio console support, training, and troubleshooting, while serving a large and diverse clientele. SUMMARY OF QUALIFICATIONS

More than eight years of strong experience, holding positions of increasing scope and responsibility.

Strong background in many areas including product management, product technical support, testing and troubleshooting work, escalation management, product training, and customer relations.

Hard-working and driven, while highly-experienced in all aspects of industry work, is thoroughly familiar with industry products, practices, and protocols, and meets the highest in performance expectations.

Experienced in providing the highest levels of product management and support, understanding end-user requirements, and ensuring that all systems and applications meet all productivity goals.

Adept in establishing and cultivating successful, long-term client and industry relationships, and is firmly committed to attaining the highest levels of customer satisfaction, loyalty, and retention. PROFESSIONAL EXPERIENCE

SOLID STATE LOGIC, Los Angeles, California

Technical Product Manager (2022)

Directly responsible for providing technical product support, identifying and resolving product problems, testing and troubleshooting work, reviewing technical documentation, preparing and maintaining client service records, customer relations, and handling a wide variety of special projects. Selected Accomplishments and Initiatives:

Provides the highest levels of technical support to a large and diverse clientele.

Works with New York and U.K. teams to resolve all manner of system and product issues.

Facilitates system changes and updates.

SINC PRODUCTIONS, INC., Los Angeles, California

Foley Sound & Studio Technical Engineer (2020-2022) Responsible for Foley sound engineering, system testing and troubleshooting, and dealing with escalated product issues. Handled Foley cuing and editing engineering work, with television shows and films including “The Dropout”, “Wu Tang Clan”, “Peacemaker”, and “Love Victor”. Part of an Emmy Award-winning team also serving as liason between studio and clients. Calibration of rooms and tuning speakers including stereo and surround formats.

BOSE CORPORATION, Chennai, India

Sr. Technical Product Manager, Rental and Portable Systems (2019-2020) Responsible for technical management, marketing strategy development and execution, providing system support and troubleshooting, and all aspects of customer relations. Served as Product Specialist and Educator for Bose Touring speaker systems. Responsible for product launch, development and leading the product team, including budgeting.

SUN INFONET & ALPHATEC AV, Chennai, India

Senior Product Manager (2014-2019)

Responsible for product management, product strategy implementation and planning, dealing with escalated product issues and situations, and other product management-related functions. Was Product Specialist and Educator for Pro Audio though Sun Infonet, and handled system tuning and finalization of Alphatec installations for brands such as MIDAS, TC-ELECTRONIC, LAB GRUPPEN, ALLEN & HEATH, SHURE, MEYER SOUND, to name a few.

Product Manager for Shure, Midas, Yamaha and Allen & Heath at OEM level. Was responsible in the successful development & launch being involved as a liason between the development and engineering team and stakeholders.

MUZIK LOUNGE SCHOOL OF AUDIO TECHNOLOGY, Chennai, India Faculty & Technical Head – Audio (2012 – 2014)

Junior Faculty of Audio Engineering in Studio & Live Sound. Responsible for client co-ordination and student intake. Responsible for purchases for audio gears and softwares. Brand tie-up liason with companies and government for education. Audio Engineer for band/artist rehearsals and live shows. EDUCATION

Bharathiar University, Coimbatore, Tamil Nadu, India Bachelor of Science in Computer Science.

MUZIK LOUNGE SCHOOL OF AUDIO TECHNOLOGY, Chennai, India Diploma in Audio Engineering.

P ROFESSIONAL CERTIFIC ATIONS

Solid State Logic Certification, Live Systems Training

LAWO Online Academy Certification, mc2 56 Console

Integrated Systems Certification/Pro Audio Certified, Shure Audio Institute

Dante Level 2 Certified, Dante Audinate

Post-Production Certificate, Avid Video Editing

Midas Console Certification, Service and Pro-Level Usage of Midas Consoles TECHNICAL PROFICIENCY

Audio Over IP, Cloud-Based Audio, Zen Desk, Epicor, Pro Tools, Logic Pro X, Live Sound Engineer, Word, Excel, PowerPoint, Apple Products, Amazon Alexa and Echo, and other systems and platforms.

Familiarity with speaker tuning, live sound setup and calibration including Soundvision, Smaart, SoundID, FuzzMeasure etc.

ADDITIONAL INFORMATION

Member, Audio Engineering Society, and Produce Like a Pro Academy

Awarded Best Product Presentation for Midas Consoles, Palm Expo

Awarded Best Technical Engineer for NH7, India Earth, Global Isai music festivals

Guest Faculty and Lecturer, various Audio Engineering schools in India LANGUAGES

Multilingual, speaking English, Hindi, Malayalam, and Tamil.



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