Ziyad Chillab

Local to Peoria, AZ

Desktop Support – PC Tech

Full Name: Ziyad Chillab

Contact number: 602-***-****

Email: ad0z6h@r.postjobfree.com

Currently located: Arizona / Peoria

Skype ID: ziyadtariq2

Immigration Status (H1B or Green card or USC. Etc..,): US citizen

Technical Skills

Experience and knowledge of Office 365 and Outlook including advance public folders usages, advance usage of calendaring, contact synchronization to multiple platform, distribution list usages, etc…

Excellent problem-solving skills; ability to assess and anticipate problems and resolve them quickly.

Experience in creatively developing solutions in a team environment to meet user needs.

Assembling, building, Refresh, Imaging and deploying PCs.

Install, configure and maintain PCs and peripherals.

Install and configure software and upgrades.

Troubleshoot and repair hardware.

assemble standard PC and server systems from raw components

System assembly, bring up, and Strong debug skills.

PC Compliant and able to install and configure hardware and software in systems. Enter and maintain system information in the database.

General networking skills. Perform firmware updates. Perform routine data collection and system maintenance, USB and Firmware knowledge.

Operating Systems Windows XP, 7, 8, 8.1, 10, Network Operation Systems Windows 2003, 2008, 2012 and all old versions of operating systems (Format @ Installation).

Imaging tools and VMware Workstation.

Experience in Active Directory (Creating accounts, reset passwords, Permissions for users).

Understands principles of data communications including Ethernet, modem, and VPN setup and installation, and problem determination/resolution.

Building Racks with all peripherals (Servers, Blade Centers, Jbods, KVM, Routers, Switches, Cabling…etc.)

Test the blade centres.

Perform data migration to new machines

Wide Range Windows and Microsoft Office

Email & Web Services

Wire & Wireless Networking

Cabling

Troubleshoot network connectivity issues.

Excellent written and verbal communication skills.

Ability to work at times in a high demand and high pressure area with professionalism, courtesy, and confidence.

Professional Experience

Honeywell Aerospace/ RLCANNING – Phoenix, AZ 2/1/2022 – Present

Desktop Support

Assembling, building, Refresh, Imaging and deploying PCs.

Manage, create and Open close the Tickets through (BMC Remedy system)

Imaging (Desktops, Laptops, Servers).

Data Migration.

Move PST files from old machines to the new ones.

Install Operating Systems (7 and 10) and Softwares from network.

Check User’s Profiles through IMAC Data to install the required Operating system and Softwares.

Provided customer support on technical matters related to IT programs and services

Performed standard system diagnostics, analysed and resolved any potential problems or issues.

Performed workstation images; installation of desktop hardware, software, and peripherals.

Experience using a ticketing system to track incidents and tasks.

Managed and successfully completed IT projects such as technical refresh of microcomputers, printers, etc.

Managed and successfully completed office IT moves, new office installations.

Worked independently to prioritize tasks and meet deadlines.

Rio Salado College – Tempe, AZ 12/3/2018 – 1/29/2022

IT Support Specialist

Provides technology support to students, staff, and faculty. Provides support in person, over the phone, chat and email. Assists in creating new user accounts, modifying user accounts, and deleting accounts.

Work Active Directory (Creating accounts, reset passwords, Permissions for users).

Scheduling teleconference events for users. Provides specialized technical support for more complex issues involving equipment, networks, systems, and telecommunications.

Provides specialized support for students, staff, and faculty by responding to to inquiries via phone, online chat, in person, emails, and helpdesk tickets.

Work on SCCM to build operating system images and deploying PCs with these images.

Assists users with hardware and specialized software applications; provides remote desktop assistance as needed.

Creates user documentation and updates procedures; creates, modifies, and deletes accounts.

U.S. Census Bureau – Phoenix, AZ 4/12/2020 – 11/30/2020

IT Systems Support

Have the knowledge/ability to locate the individual components, identify ports/cabling issues visible from the exterior of the equipment, navigate (with instruction) system LCD screens, perform basic tasks (with instruction) when systems enter a single-user mode state, perform graceful/non-graceful power-down/power-up of systems, support remote management of equipment via remote support assistance tools using local resources (ie., Unisys person with a laptop plugged into devices), support escorting 3rd party professional services personnel and directing them to the proper equipment/infrastructure components, proactively and regularly review equipment and note/escalate any error codes, post/beep codes, color changes on visible color indicators, proactively and regularly assess the physical environmental state of the data center, etc.

Handling tickets.

Smart-hands support.

NVision Networking Inc. – Phoenix, AZ 11/19/2018 – 12/16/2019

Systems Administrator

Handling sales and project opportunities with new and existing client base

Work Active Directory (Creating accounts, reset passwords, Permissions for users).

Coordinating implementation of equipment for existing and new customers

Create documentation for customers and keep documentation up to date with an attention to detail and natural desire to be thorough

Providing turnover of new implementations

Responsible for resolving technical escalations from the Service Desk staff

Resolve network issues

Resolve / troubleshoot advanced network issues

Assist in resolving software/application issues as it relates to the network

Participate in on call rotation

ConnectWise Ticketing System.

Honeywell Aerospace/ RLCANNING – Phoenix, AZ April 2017 – 12/5/2018

Desktop Support

Assembling, building, Refresh, Imaging and deploying PCs.

Manage, create and Open close the Tickets through (BMC Remedy system)

Imaging (Desktops, Laptops, Servers).

Data Migration.

Move PST files from old machines to the new ones.

Install Operating Systems (7 and 10) and Softwares from network.

Check User’s Profiles through IMAC Data to install the required Operating system and Softwares.

Provided customer support on technical matters related to IT programs and services

Performed standard system diagnostics, analysed and resolved any potential problems or issues.

Performed workstation images; installation of desktop hardware, software, and peripherals.

Experience using a ticketing system to track incidents and tasks.

Managed and successfully completed IT projects such as technical refresh of microcomputers, printers, etc.

Managed and successfully completed office IT moves, new office installations.

Worked independently to prioritize tasks and meet deadlines.

Familiarity with server and network concepts.

United Cerebral Palsy Of Central Arizona 09/06/2017 – 12/18/2017

Senior IT Technician

Procures, acquires, and configures local and multi-platform personal computer systems, mobile devices, other technologies utilized in the United Cerebral Palsy Of Central Arizona, installing software and establishing connections to network(s) in accordance with specified standards.

Troubleshoots hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures.

Proactively works with members of the team, and utilizes expertise of resources outside the team, to evaluate, assess, and solve complex and difficult technology problems.

Provides technical expertise to team and departments as needed; trains staff in use and deployment of technologies including maintenance and troubleshooting techniques.

Actively participates in deployment and relocation of computers and associated peripheral equipment.

Tests upgrades and/or patches to software prior to rollout; prepares report of findings. Provides application assistance to end user as requested; replicates errors, re-sets computers and printers. Connects individual and networked devices to computers; performs initial connectivity test to ensure proper connectivity. Performs a variety of acceptance testing procedures of newly acquired hardware to ensure proper operations.

Maintains inventory of all loaned laptops, desktop and peripheral equipment and accessories; initiates requests for replacements to ensure availability in accordance with established policy and standards. Traces and trouble-shoots network connectivity problems; notifies appropriate responsible unit(s) based on findings.

Support teams about support issues, setup and configuration, and new technologies evaluated.

Provides technical expertise and support for special events, forums, and venues.

Is proactive in assessing needs, problems, and potential issues with regard to technology supporting the faculty, staff, and guests at the United Cerebral Palsy Of Central Arizona sites. Ensures that technologies are working sufficiently and are not impeding the ability or progress of the executive office team. Reviews and evaluates existing technologies, and recommends upgrades and replacements.

Multi System Inc. (MSI) – Phoenix, AZ Jan 2016 – Feb 2016

Tech Support

Provided customer support on technical matters related to IT programs and services

Performed standard system diagnostics, analyzed and resolved any potential problems or issues.

Open-Close Tickets.

Install, configure and maintain PCs and peripherals

Install and configure software and upgrades

Troubleshoot and repair hardware

assemble standard PC and server systems from raw components

System assembly, bring up, and Strong debug skills.

PC Compliant and able to install and configure hardware and software in systems. Enter and maintain system information in the database.

Asurion Company – Phoenix, AZ Sept 2014 – April 2017

Costumer Service

Costumer Services

Monitoring

Outlook, Lynk, Skype, emails.

CloudBlue Company – Chandler, AZ May 2014 – Sept 2014

PC Technician

Testing Laptops, Monitors, Printers, Phones, Cisco Routers, Modems, Hubs, Cell Phones …etc.

PCs hardware replacement.

Install, configure and maintain PCs and peripherals

Install and configure software and upgrades

Troubleshoot and repair hardware

assemble standard PC and server systems from raw components

System assembly, bring up, and Strong debug skills.

PC Compliant and able to install and configure hardware and software in systems. Enter and maintain system information in the database.

State Company for Information Systems – Baghdad, Iraq Aug 2002 – Oct 2013

Systems Administrator (7 years)

IT Tech Specialist (5 years)

Team leader for establish Networks and PCs projects.

Install, configure and maintain PCs and peripherals

Install and configure software and upgrades

Troubleshoot and repair hardware

Operating Systems (Format @ Installation)

Training Employees About maintenance PCs and Networking.

Supervision of installation Networks.

Supervision of Installations new units of PCs and Servers.

Neurosurgical Hospital – Baghdad, Iraq Jan 2000 – Aug 2002

PC specialist / PC technician

Data Entry (Microsoft word office)

Scanning, Reporting

Self-Employee – Baghdad, Iraq January 2007 – October 2009

Owner Al-Nafitha Store for Computers and Networking

Sales PCs, Printers, Scanners, install and configure Software, repair and configure hardware, upgrade and troubleshooting.

Training

Networking

Email & Web services.

Printing and Scanning.

US Army – Baghdad, Iraq Mar 2003 – Jun 2006

Translator

Support US Army by teaching Iraqi Culture.

Helping People with assistances.

Translation, Investigation.

Education

Bachelor’s Degree in chemical engineering from Al-Basrah University, Iraq – College of Engineering (Graduating date June/24/1992)

CompTIA IT Fundamentals Certification: Training To You Career College

Customer Service Certification: Training To You Career College

Help Desk Certification: Training To You Career College

Training

Cisco Routers & Switch Configuration (November/20/2011 – December/07/2011) Amman – Jordan.

Network Implementation for MCSE & CCNA (October/07/2006 – October/10/2006) Amman – Jordan.

Advanced Data Center course (June/30/2013 – July/6/2013) Beirut – Lebanon. covers:-

Installation procedures for the Data Center components.

Maintenance and Operation for the Data Center Components.

Contact this candidate