Customer Service Technical Support
Resume:
MAUREEN EZINNE ONYENWE
CARE SUPPORT
OWERRI
DETAILS
Owerri, Imo
**************@*****.***
CERTIFICATION
Member, Council for the Regulation of Engineer (COREN). (R54573)
EDUCATION
B.Eng. Electronic Engineering,
University of Nigeria, Nsukka
July,2006
SKILLS
Client Communication
Client safety
Client comfort
Personal care
Microsoft Office
Customer Service Support
Leadership Skills
Meticulous
REFERENCES
Available upon request
PROFILE
I am passionate about aiding the elderly to independently carryout their day to day activities. I am encouraging, understanding, and very supportive. Resourceful ready to undergo training and willing to be trained.
EMPLOYMENT HISTORY
National Population Commission
December 2022 — April 2023
Training of trainers at the state level facilitators training for the forth coming census in Nigeria
Customer care, Visafone Communication, owerri Imo State
March 2008 — April 2015
Learned and trained to remotely give technical support to companies with our designed applications and websites. Troubleshoot any problems with applications such as mobile device support, password resets, provisioning new user accounts, and software support,
Proved customers with write up on operation instructions of equipment, daily and weekly reports and punch lists of work to be done,
Supervised the installations of electronic equipment and managed sub-contractor for full turnkey operations.
Drafted contracts for new jobs, involving budgeting, of labor and supply for new projects also trouble-shooting and repairs of new and old electronic systems including PLCs.
Demarcator National Population Commission of Nigeria
December 2005 - August 2006
Demarcation of Imo state into distinct enumeration areas, for Census 2006.
Worked remotely and managed a non-traditional schedule that includes evenings and weekends,
Applied statistical techniques and methods in performing project-related activities,
Produced tables and graphical materials using standard computer software packages,
Developed survey and study specification and procedures,
Designed initiatives where strategic use of information and data analytics will significantly enhance the performance of assigned projects in Imo State-Nigeria.
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