Customer Service Data Entry

Vanessa Donohue

**** ******* ***** **. ****** City, TX 76137 **********@*******.*** 817-***-****

SUMMARY

Office Administration Specialist with excellent communication, customer service skills, and multi-tasking skills; seeking a position where I will be able to expand and improve my skill set. Focusing on personal and professional goals to better myself while fulfilling the company's long-term vision. EDUCATION and CERTIFICATIONS

The College of Health Care Professions, Fort Worth, TX Pending Medical Coding and Billing Certificate Program

SKILLS

● 10-Key Experience

● 80+ WPM

● Administrative Skills

● Appointment

Scheduling

● Budget Management

● Client Relations

● Communication;

Verbal, Written

●

● Customer Service

● Data Entry

● Deadline-Oriented

● Detailed Oriented

● Documentation

● Front Desk Reception

● Inventory Control

Systems

● Microsoft Office Suite

● Multi-line Phone

Skills

● Office setting skills

● Payroll Processing

● Problem Resolution

● Retail Experience

● Scheduling

● Task-Oriented

● Telephone Etiquette

EMPLOYMENT

Tarrant County- Elections -Project Specialist- Tarrant County, TX May 2022 to September 2023

● Performing complex clerical duties. utilizes computers, other standard office equipment, and Voting Equipment.

● Compiles complex reports and correspondence, drawing from various sources within and outside the department.

● Creates and maintains a database of temporary personnel records.

● Processes weekly payroll documentation for distribution to outside vendors for payment.

● Assists the Elections Coordinator with duties as required.

● Prepares Election Official compensation forms following each election for processing by an outside vendor and verifies documentation prior to issuance.

● Uses IT infrastructure to provide polling place information for public viewing.

● Acts as a lead clerk, providing assistance and direction to lower-level clerks.

● Routinely answers customer questions via telephone and in person.

● Assists with resolving complex and problematic issues and questions Tarrant County- Elections- Voter Registration Clerk- Tarrant County, TX April 2018 to May 2022

● Performing Complex Clerical duties.

● Utilizes computers, other standard office equipment, and Voting Equipment.

● Compiles complex reports and correspondence, drawing from various sources within and outside the department.

● Acting as a lead clerk, aiding with customer service to the public.

● Routinely answers voters' questions via letter, email, telephone, and in person.

● Checks Election records from Election officials for accuracy and completeness, and voter eligibility.

● Conducts voter registration drives at civic events.

● Inputs data into a database for new deputy registrars in person, prepares supply kits, and instructs volunteer deputy registrars.

● Provided phone support for multiple departments.

● Maintains active and inactive application files of registered voters.

● Updating, maintaining, and keeping current records of all possible deceased voting records.

● Ordering and maintaining voter registration voter cards weekly.

● Training in a classroom-style setting for Election Day volunteers. Training on setting new equipment, demonstrating new voting equipment, creating scenarios of Election Day situations, and creating new procedures and policies for training Election Day judges. Fielding questions regarding the new equipment. REFERENCES

● Heider Garcia- Dallas County Elections- Information Upon Request

● Stacey Behymer- Tarrant County Elections- Information Upon Request

● Amber Nygaard- Central Bible Church- Information Upon Request

Contact this candidate