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Customer Service General Manager

Location:
Chicago, IL
Posted:
November 09, 2023

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Resume:

Michael Johnson

Providing a great atmosphere for my team and the customers

Chicago, IL 60616

ad0z3d@r.postjobfree.com

+1-773-***-****

Authorized to work in the US for any employer

Work Experience

Concessions Manager

Chicago Cubs - Chicago, IL

March 2023 to Present

I oversee 10-15 concession stands at Wrigley Field. I manage the staff at all the stands. I address all maintenance and work orders. I stock, staff and help run the stands. I do inventory and do all P & L. COVID-19 Prevention Nurse

Pharmacyclics, an AbbVie Company - Chicago, IL

November 2020 to Present

Screening, swab testing, registering, vaccinating and assessing staff and the public for covid-19. Working within my scope as a Illinois professional registered nurse. Helping educating patients on the importance of covid-19 prevention. Supervisor of emergency response to all the clinics. Working completely remotely. Restaurant and Bar Manager on Contract

The Warehouse Bar and Pizzeria - Chicago, IL

October 2022 to June 2023

I help the general manager with the daily operations of the restaurant. Overseeing the daily general operations. Helping staff where it is needed. Running food for outgoing orders. Running am and pm reports. Greeting all customers and seating them. Making sure we are keeping up to safe serve standards. Inventory and ordering all beverages for the front of the house. Promoting and providing great customer service and staff teamwork. Working on a contract to help new ownership with an established local restaurant and bar.

Floor and Bar Manager on Contract

Cheesies pub and grub - Chicago, IL

September 2022 to December 2022

I ran thee operations of th FOH. Overseeing the bar and restaurant. Taking all orders and making sure they are correct. Helping all 3rd party delivery services. Host, Seating and food running for the guests.helping my team wherever it is needed. Order and inventory al liquor and beer at thee bar. Promoting great customer service. On contract to train new staff.

Assistant General Manager (AGM)

Jet's Pizza - Chicago, IL

November 2021 to December 2022

Assist the general manager in the general operations of the restaurant. Manage, hire and train my whole team. Taking inventory and ordering all the products for the store. Preforming all opening and closes procedures per protocols. Helping my team wherever it is needed. Promoting great customer service throughout my whole team.

Site Manager on Contract

Cloud Kitchens - Chicago, IL

June 2022 to September 2022

I oversaw the general operations of the whole Operations. Supporting multiple restaurants in a large space. Helping businesses with all problems with area problems and ordering systems. Hiring, scheduling and training all new staff. Keeping up to all Illinois food safety standards. Preforming all checklists throughout the day. Inventory, ordering and budgeting for customers and the site. Providing prompt and great service to customers and third party delivery services. Promoting teamwork throughout the organization. Working on a temporary contract to help restaff the company. General Manager/Consultant

Firenze Italian Street Food - Chicago, IL

April 2022 to August 2022

I run the general operations of the restaurant. Opening the second location for the company. Running reports for the beginning and end of the day. Hiring, scheduling and training all new staff. Filling the new store with inventory and developing a new inventory. Keeping to opening and closing procedures. Making sure the staff keeps to a food safe environment. Providing exceptional customer service. Working on a temporary contract to open a new restaurant.

General Manager/Kitchen Manager

Burger Bar Chicago South Loop - Chicago, IL

May 2021 to April 2022

Acting General Manager. I help run the daily operations of the restaurant. Overseeing the entire staff including managers. Managing, hiring, scheduling and training my whole team. Working as a cook when needed. Taking Inventory,,ordering and budgeting for all items in house. Organizing orders for customers.

Keeping standards of a clean and high quality kitchen. Scratch kitchen that develops a new menu every month.

Assistant General Manager (AGM)

Jason's Deli - Oak Lawn, IL

March 2021 to September 2021

• Oversaw day to day restaurant operations

• Opened and closed restaurant

• Managed a group of team members, staff members and employees

• Provided excellent customer service to all customer and guests in a timely manner

• Coordinated, arranged and led sales meetings and calls

• Managed daily reports of transactions

• Designed and ordered all incoming and outgoing inventory and special orders for customers

• Trained new employees on restaurant and store processes and procedures

• Coordinated schedules and assigned clerk, associate, team member, staff member and employee shifts

• Enforced company policies and procedures

• Too long of a commute.

Manager/Cook

Sarpino's Pizzeria - Chicago, IL

April 2021 to July 2021

Overseeing the general operations of the restaurant. I take inventory, order, prepare and cook all the food for the Restaurant. I it is a pizza Restaurant in downtown Chicago. I make pizza, pasta, calzones, sandwiches, side dishes and salads. I manage all the delivery orders for the store. The restaurant was understaffed and closed.

Seasonal Package Delivery Driver

United Parcel Service - Chicago, IL

April 2020 to January 2021

• Delivering packages to residences and businesses in Chicago

• Making on-time pick-ups of packages at specific locations

• Navigating a truck in congested Chicago traffic

Emergency Room Charge Nurse

Stroger Hospital CCHS - Chicago, IL

February 2007 to January 2021

• Performing the duties of a nurse in a busy Chicago emergency room

• Giving ALS and BLS care to patients

• Informing, educating and treating patients and their families

• Charge nurse, team leader, precepting and mentoring new nurses

• Returning to help with the Pandemic of Covid-19. Catering Manager

Lou Malnati's Pizzeria - Chicago, IL

February 2019 to April 2020

• Organizing and preparing catering orders

• Packaging and delivering catering orders to businesses

• Making sure orders are correct and keeping to a strict on-time schedule

• Working closely with customers, kitchen staff and drivers for best outcomes. Lieutenant Firefighter/Paramedic

Oak Park Fire Department - Oak Park, IL

November 2003 to November 2018

• Provide emergency medical care including basic and advanced life support to patients as an EMT-P

• Respond to 911 calls as a firefighter for medical calls and other emergencies

• Educate the public on fire prevention and health issues

• Promotions to Lieutenant, Preceptor, Educator and Mentor. Education

Bachelor of Business Administration in Business Administration University of Texas - Dallas, TX

January 2013 to August 2015

Bachelor's degree in Nursing

University of Texas at Arlington - Arlington, TX

January 2013 to August 2015

Associates Degree in Nursing

Malcolm X College - Chicago, IL

August 2004 to June 2007

Associate in Arts (AA) in Education

Malcolm X College - Chicago, IL

August 2004 to June 2007

Diploma in Fire Science

Oak Lawn Fire Academy - Oak Lawn, IL

October 2003 to June 2004

Associates Degree of Science in Fire Science

Malcolm X College - Chicago, IL

September 1999 to August 2001

Skills

• Hazmat (10+ years)

• Management (5 years)

• Emergency Medical Services (10+ years)

• Microsoft Word (10+ years)

• Supervising Experience (10+ years)

• Restaurant experience

• Delivery Driver Experience (3 years)

• Managed Care

• Trauma nurse (8 years)

• Vital Signs (10+ years)

• Case management (5 years)

• Emergency Management (10+ years)

• Critical Care Experience (10+ years)

• Patient Care (10+ years)

• Nursing (10+ years)

• ServeSafe Certificates

• Leadership

• Restaurant management

Certifications and Licenses

RN License

Paramedic License

ServSafe Food Handler

August 2022 to September 2025

CDL

CPR Certification

AED Certification

Driver's License

ServSafe Alcohol

August 2022 to September 2025

ServSafe Food Protection Manager

September 2022 to September 2025



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