Hospitality Associate

MARISA MCMULLIN

*** ********* *** ** ******** NY 11238 H: 413-***-**** ad0z2a@r.postjobfree.com

Experience

Hospitality Associate at City Experiences June 2021 to present

Provide exceptional hospitality to guests and coworkers

Greet guests and serve food and beverages in a timely fashion

Accurately take orders and enter them into the point of sale system

Maintain the cleanliness and safety of all common areas and service stations

Participate in the celebration and entertainment experience of the guest

Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture

Accurately collect payment from guests for on-board purchases

Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest

Assist with the hospitable and professional greeting and seating of guests when they arrive

Salon Assistant March 2015 to Feb 2021

Jerel@119 Boston, Massachusetts

Prepare color formulation.

Shampooing and conditioning clients

Blow-drying clients

Cleaning and maintaining salon's appearance

Helping prepare clients for service

Ensuring clients are comfortable, offering beverages and something to read

Manage salon schedule for 6 stylists

Recognized for exemplary customer service by customers and staff

Work with over 20 clients per day ensuring an exceptional customer service experience

Vendor liaison

Summer Intern May 2015 to Aug 2015

Fisher College Boston, MA

Promoting special events

Provide administrative support

Front Desk Assistant to welcome incoming students and respond quickly to inquiries

Assist incoming families and groups with campus tours

Liaison for 100 international students to ensure a great experience during Summer Immersion Language program

Team Member May 2013 to Aug 2014

Lo Q Agawam, MA

Training people on how to use the system

Assist with virtual queuing

Organizing groups

Assist guests as they enter the rides

Education and Training

Bachelor of Science: Marketing Spring 2020

Fisher College Boston, MA Summa cum laude

Certifications

Cosmetology license & OSHA

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