Customer Service Project Manager

Joel A. Ortiz Ellis

**********@*****.***

Profile

Bilingual English/Spanish Customer Service professional. Areas of expertise include but are not limited to Public Relations, Advertising, Marketing and Management.

Skills & Knowledge:

•Customer Service

•Advertising

•Shipping & Receiving

•Management

•Public Relations

•Order Fulfillment

•Private Security

•Events Coordination

•Class 3 Forklift Driver

•Spanish/English Translation

•Inventory Control

•Computer Skills Excel/Illustrator/IMOPS

Employment Experience:

Insight Data Communication (4/2021-Present)

Security Project Manager

Oversee assigned projects make sure all employees fulfill company’s expectations and guidelines. Inspect

all jobs to make sure they’re done accordingly and in a timely manner. Purchasing, inventory, payroll data communication, providing high-quality security with installation and service of audio video monitoring systems. On-site armed/unarmed guards, as well as patrolling and securing the premises for compliance standards of safe-guarding all assets, personal and property. Checking for compliance and assisting other guards when needed.

Buyk Corp. (10/2020-4/2021)

Store Manager

Overlook all store operations, prepare schedule and payroll for all store employees, manage inventory, Training employees, handling customer service issues, developing news ways to improve store and increase sales in the future, prepare logs using company software and report to District Manager.

Smith & Cooper International (Anvil) (09/2018-04/2020)

Receiving Clerk

•Shipping, Receiving, Picking, Packing, Auditing, Cycle Count, Breakdown, Labeling, Put away

•Load and Unload trucks using Sit-down or Standup Forklift

•Using Tablet, Computer, RF Scanner Gun, Printer, Order-Picker

•Conducted ongoing training for new staff members.

AAR CORP

Warehouse Clerk ( 2016-2018)

•Examined shipment compare with records, such as manifests, invoices, or orders, to verify accuracy.

•Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials.

•Shipping UPS, Fedex, local, national & international, schedule trucks for pickup Packing, Auditing

•Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, or storage yards.

•Receive, cycle count and stock items with standup forklift using computer, RF scanner &/or tablet.

Education & Certifications:

Teaching English to 6st grade Certificate UPR Arecibo, PR

Pedagogy Program Interamerican University Barranquitas, PR

Accounting Certificate, Esc. Sup. Voc. Barranquitas, PR

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