Customer Service Risk Management

SELAM KIDANE

720-***-**** ad0z0a@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Self-motivated individual with underwriting and risk management experience, looking to further my career within the financial industry. I have experience in leadership, underwriting, blockchain and fraud analysis, and provide excellent internal and external customer service. Professional experience in financial underwriting, including credit cards, portfolios, and loan refinancing, while following company policies and procedures. I have a successful record of client satisfaction and am comfortable with cross-selling products in a fast-paced environment. PROFESSIONAL EXPERIENCE

Depository Trust and Clearing Corporation Senior Business Architect December 2022 – Present

• Experience in building architecture models/artifacts that provide mappings between users, Systems, platforms, and business functions

• Analyze current state of product offering, defining business processes, and codifying business rules by demonstrating innovative design tools and methodologies such as business process modeling and domain modeling

• Collect, organize, correlate, and produced models to describe the artifacts principles, frameworks, and strategy

• Built relationships with business and subject matter experts (functional/technical), sponsors, and participating organizations

• Preform business analysis and improvement in execution skills necessary to provide business-engineering, analytical, and architectural services to transition business requirements into enterprise solutions

• Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalated appropriately

Robinhood Financial Senior Crypto Transaction Monitor – Fraud January 2022 – December 2022

• Work with Crypto Operations peers to combat and monitor unauthorized activity in the cryptocurrency space and bring greater safety to Robinhood’s crypto users.

• Collaborate with Robothood’s Crypto Compliance, financial crimes, Engineering and Crypto Product teams.

• Monitor, action, and investigate transactions (internally generated and Chainalysis KYT) indicating potential unauthorized transactions involving cryptocurrency and/or RH crypto users.

• Assist Crypto Transaction Manager in fine-tuning alerts and developing additional anti-fraud solutions to meet emerging typologies.

• Utilize Chainalysis Reactor for “on-chain” analysis.

• Work with applicable business partners to pull data for requests. Robinhood Financial Fraud Analyst April 2020 – Present

• Handle critical business lines such as equities or options in trading.

• Brokerage activities including risk monitoring and prevention, order flow and execution analysis.

• Report risk information and findings to upper-level management.

• Identify fraud patterns through the monitoring of high-risk countries and merchants.

• Develop processes to increase the efficiency and effectiveness of investigators.

• Communicate with support representatives regarding customer account details and activities. FirstBank Management Trainee June 2019 – December 2019

• Responsible for underwriting portfolio and refinance loans.

• Provided analysis and independently make decisions regarding high-balance portfolio and credit card loans.

• Underwrite and collaborate with team members and perform a thorough review of requirements, while managing a pipeline based on service level expectations and deadlines.

• Performed duties in several departments such as Retail, Consumer, and Small Business lending.

• Required strong organizational and interpersonal communication skills. EDUCATION

University of Colorado Denver May 2019

• Bachelor of Science, Triple Major in Finance, Management, and Human Resources LEADERSHIP AND COMMUNITY INVOLVEMENT

• Organizer Burundi’s Youth of Tomorrow 2018 - Present

• Active Member CU Denver, African Student Association 2017 – 2019

• Finance Officer CU Denver, Muslim Student Association 2017 – 2018

• Volunteer Colorado Denver Rescue Mission 2013 - 2022 SKILLS AND SPECIALIZATIONS

Blockchain Analysis, CRC, CCFC, CKC, CEIC, Hopex, Microsoft Office Suite, MS Excel, Word, PowerPoint, Outlook, Looker, Underwriting, and Finance

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