TEMI VALENTINE ABDULAZEEZ

Address: Dallas TX, ***54 Mobile: +1-469-***-**** Email: ad0z06@r.postjobfree.com

LinkedIn: linkedin.com/in/temi-abd

SERVICENOW DEVELOPER AND ARCHITECT

Objective:

To obtain a challenging position as a ServiceNow Developer that utilizes my software configuration, technical analysis, application development, and leadership skills to deliver top-notch ServiceNow-based solutions for clients.

Summary:

I am an experienced Developer and Architect with a focus on software configuration. My skills encompass various areas including workflow design, LDAP, Windows Server, SMTP, and a specialization in ITSM and HRSD modules. I have successfully contributed to projects related to Procurement Operation Management (POM)/Project Portfolio Management (PPM) IT Assets Management (ITAM), SAMPro, HAMPro, SecOPs, and IT Operation Management (ITOM). I excel at analyzing business requirements, translating them into technical requirements, and delivering effective solutions. Automation and implementation of chat, agent workspace, and virtual agent systems are within my repertoire. I am proficient in process management, AWS Management, and Service Catalog development and widget portal. I am well-experienced in automating and implementing chat, agent workspace and agent workspace advance (AWA), and virtual agent and I also have hands-on experience in process management. My expertise lies in developing and designing application modules, workflows, and customized catalog requests to cater to clients' specific needs. Furthermore, I possess in-depth knowledge in Service Mapping / Discovery including proficiency in coding/scripting, MID Server Architecture, business rules, flow designer, form configuration, integration hubs, Probes, Sensors, Patterns, and Identifiers. Lastly, I have a strong leadership track record, mentoring and guiding my team to deliver high-quality results.

DEVELOPMENT AND ARCHITECTURAL EXPERTISE

Collaborate with team to draft functional and non-functional requirements.

Use tools and methodologies to create representations for functions and UIs.

Develop high-level product specifications.

Define all aspects of development.

Communicate all concepts and guidelines to the development team.

Oversee progress of development team

Provide technical guidance and coaching to developers and engineers.

Ensure software meets all requirements.

Approve final product before launch.

Proven experience as software architect.

Experience in software development and coding.

Excellent knowledge of software and application design and architecture.

Excellent knowledge of UML and other modeling methods.

Familiarity with UI/UX design.

Understanding of software quality assurance principles.

A technical mindset with great attention to detail.

High quality organizational and leadership skills.

Outstanding communication and presentation abilities.

PROFESSIONAL EXPERIENCE

CATHOLIC HEALTH INITIATIVES TEXAS (Sr. SERVICENOW DEVELOPER/ARCHITECT CONTRACT) 06/2023 – PRESENT

●Collaborated with cross-functional teams to develop standardized processes for hardware procurement, deployment, and retirement. Implemented SAM practices to optimize software usage and reduce licensing risks, including compliance and vendor management.

●Integrate ServiceNow with AWS services such as EC2 and S3 to automate the provisioning and management of cloud resources.

●Collaborate closely with clients to analyze business requirements and develop technical requirements, resulting in a 25% increase in client satisfaction ratings.

●Contribute to the ServiceNow Discovery and ServiceNow Services Mapping for inventory, resulting in a 10% improvement in data accuracy and visibility. This improves the accuracy of the service catalog and allows for better service-level management.

●Add, update, and remove Discovery credentials, Discovery ranges, and schedules, optimizing Discovery performance. This reduces the time to discover new resources by 15% and improves the accuracy of the CMDB data by 10%.

●Ability to showcase hands-on experience with multiple implementations of the core suite of ITSM, ITBM, and ITOM applications such as ServiceNow CMDB, Discovery, and SAM.

●Implemented and managed a comprehensive HAM and SAM program, ensuring accurate tracking, maintenance, and optimization of hardware and software assets.

●Conducted regular audits to maintain an up-to-date hardware asset database, improving asset visibility and reducing costs.

●Collaborated with cross-functional teams to develop standardized processes for hardware procurement, deployment, and retirement. Implemented SAM practices to optimize software usage and reduce licensing risks, including compliance and vendor management.

●Implemented and maintained security incident response processes within ServiceNow, ensuring rapid detection and resolution of security incidents.

●Automated security incident response workflows using ServiceNow Orchestration, resulting in a significant reduction in response times.

●Work with Service Owners and SMEs to ensure accurate resource discovery and maintenance, resulting in a 20% improvement in inventory data accuracy. This improves the accuracy of the service catalog and allows for better service-level management.

●Design enhancements/improvements for the maturity of the CMDB and Configuration Management process and translate them into business requirements, resulting in a 10% improvement in data accuracy. This improves the accuracy of the service catalog and allows for better service-level management.

●Develop and design highly customized application modules, workflows, and catalog requests that consistently meet or exceed clients' specific needs, leading to a 30% increase in repeat business.

●Implement Scrum methodology for agile development and project management, resulting in a 25% increase in project completion rates.

●Develop and maintain 5+ APIs and web services to integrate ServiceNow with other systems (REST, SOAP), resulting in a 40% increase in system efficiency.

●Configure and maintain Single Sign-On (SSO) and security policies and procedures, resulting in a 95% compliance rate with IT security policies and standards.

●Collaborate with stakeholders to identify and document over 50 requirements for a new ServiceNow ITSM solution, resulting in a streamlined and effective solution that met business needs and reduced ticket resolution times by 20%.

●Accessing Report, Creating Report, Report Scheduling, Home Page Modification, Gauges

●Background Scripts, Ui Page, Properties, Delegation

CHRISTUS HEALTH HOSPITAL IRVING TEXAS (Sr. SERVICENOW ARCHITECT/DEVELOPER CONSULTANT/CONTRACT) 01/2023 – 06/2023

●Lead the implementation of ServiceNow IT Asset Management (ITAM) for a global technology firm, successfully integrating with external systems, such as procurement and finance.

●Experienced Software Engineer with expertise in end-to-end development and traditional software engineering methodologies.

●Proficient in implementing client script, global client script, Ui policies, form element, glide object, business rule, data policies, Ui Acton’s, ajax cal, Ui script, script include, email notification, events, email scripts, update source & Update set, import set & export set, table, transform map, service level agreement, schedule, schedule job, workflow, Metrix destination, Metrix instance, catalog item, variable & variable set, order guide, catalog client script, catalog Ui policy, ritm tasks, workflow and flow designer.

●Developed robust APIs and connectors to facilitate data exchange between the organization's applications and the CSDM-compliant configuration management database (CMDB).

●Conducted code reviews and provided mentorship to junior developers, emphasizing best practices for CSDM integration and adherence to data model conventions.

●Strong understanding of web service standards including SOAP, REST, and XML. Experienced in working with web APIs, data integrations/ETL, and relational databases.

●Designed and developed custom widgets for the ServiceNow portal to enhance user experience and streamline processes.

●Successfully developed and deployed 20+ custom widgets, resulting in a 30% improvement in user satisfaction and a 25% reduction in ticket volume.

●Led a team of developers in a project to overhaul the ServiceNow portal, resulting in a 40% increase in user engagement and a 20% decrease in average page load times.

●Proficient in modern HTML5, CSS, and LESS for creating responsive and visually appealing user interfaces.

●Familiarity with LDAP, VPN, SSL, SSO, and other related technologies and standards.

●Successfully delivered a ServiceNow Project Portfolio Management (POM) implementation for a healthcare organization, achieving user adoption and ensuring a smooth transition to the new system.

●Developed and deployed a virtual agent solution that reduced incoming ticket volume by 30%, resulting in improved response time and customer satisfaction.

●Streamlined incident management processes by integrating chatbot functionalities with the incident management module, reducing manual effort by 40%.

●Implemented a knowledge base search feature within the virtual agent, enabling users to access relevant articles and documentation for self-service support.

●Collaborated with cross-functional teams to gather requirements and design customized solutions using ServiceNow's Agent Workspace.

●Coordinated the migration of legacy ITAM systems to ServiceNow, resulting in a centralized asset repository, streamlining asset management processes.

●Developed and maintained ServiceNow integrations with external asset data sources, ensuring real-time data accuracy.

●Implemented automated asset discovery processes, reducing manual efforts by 40% and improving data accuracy.

●Designed and maintained ServiceNow ITAM workflows, improving asset tracking and compliance, leading to a 20% reduction in audit-related issues.

●Collaborated with clients to define their ITAM requirements, translating them into customized ServiceNow solutions.

●Implemented and managed a comprehensive HAM and SAM program, resulting in a 30% reduction in hardware and software costs through accurate tracking and optimization of assets.

●Conducted regular audits, leading to a 20% improvement in data accuracy and identifying cost-saving opportunities in licensing and asset utilization.

●Successfully negotiated software licensing agreements, achieving cost savings of 15% and ensuring compliance with vendor agreements.

●Develop and customize ServiceNow applications and workflows, including Incident Management, Change Management, and Service Catalog.

●Implement code changes and enhancements using ServiceNow's scripting languages, including JavaScript and Glide.

●Collaborate closely with clients to analyze business requirements and develop technical requirements, resulting in a 25% increase in client satisfaction ratings.

●Contribute to the ServiceNow Discovery and ServiceNow Services Mapping for inventory, resulting in a 10% improvement in data accuracy and visibility. This improves the accuracy of

●The service catalog allows for better service-level management.

●Designed, developed, and implemented custom applications using ServiceNow’s app engine, leveraging server-side JavaScript to automate complex business processes.

●Utilizing App Engine capabilities to create workflows, approvals, and notifications, streamlining and automating critical business processes such as incident management and change management.

●Developed and configured Agent Workspace to streamline incident management, problem management, and change management processes.

●Skilled in JavaScript, Angular.JS, and jQuery.

●Integrated ServiceNow with external systems and data sources, leveraging APIs and web services to retrieve and update information within chat interactions and agent workspaces.

●Received positive feedback from stakeholders and end-users for designing intuitive chat interfaces and conversation flows, enhancing the overall user experience.

NORTH TEXAS TOLLWAY AUTHORITY, (ABBI CONSULTING LTD) UNITED STATES: SERVICENOW ADMIN/DEVELOPER (CONSULTANT) 04/2018 – 12/2022

●Programmed workflow enhancements and integrations with ServiceNow platform applications.

●Demonstrated expertise in IT Service Management (ITSM) processes, particularly Incident, Problem, Change, and Configuration Management.

●Analyze the current troubleshooting process within ServiceNow, identify areas for improvement, and implement new procedures and workflows.

●Configure and manage AWS resources within ServiceNow's Configuration Management Database (CMDB), ensuring proper configuration and maintenance.

●Develop and customize ServiceNow applications and workflows, including Incident Management, Change Management, and Service Catalog.

●Engineered custom solutions and modules that adhere to CSDM standards, allowing for the accurate representation of IT services, applications, and infrastructure components within the organization.

●Collaborated closely with cross-functional teams, including system architects and business analysts, to design and implement CSDM-compliant data models and structures.

●Implement code changes and enhancements using ServiceNow's scripting languages, including JavaScript and Glide.

●Coordinated the migration of legacy ITAM systems to ServiceNow, resulting in a centralized asset repository, streamlining asset management processes.

●Developed and maintained ServiceNow integrations with external asset data sources, ensuring real-time data accuracy.

●Provided consulting services to multiple clients in the implementation of ServiceNow ITAM modules, ensuring alignment with industry best practices.

●Implemented and managed a comprehensive HAM and SAM program, ensuring accurate tracking, maintenance, and optimization of hardware and software assets.

●Conducted regular audits to maintain an up-to-date hardware asset database, improving asset visibility and reducing costs.

●Led a project to optimize the ServiceNow troubleshooting process, resulting in a 40% reduction in incident resolution time.

●Performed integration and scripting tasks using technologies like Glide, JavaScript, Ajax, XML, JSON, HTML, and CSS.

●Stayed up to date with ServiceNow versioning and performed platform upgrades and customizations as directed by project managers and architects.

●Maintained adherence to source code, configuration management, release management, and software development best practices.

●Developed training materials and provided end-user and IT technician training on ServiceNow functionality.

●Provided daily in-person support to customers and teams, including executive staff and key management personnel.

●Keep current with ServiceNow training and knowledge through self-learning, conference attendance, and training sessions.

●Proactively managed problems and risks triggered and resolved defects in the ServiceNow platform, applications, and workflows.

●Offered support and guidance to development teams during analysis, development, and testing processes.

●Reviewed and approved 3rd party and integration solution architecture based on established enterprise application strategy.

●Defined and validated non-functional (technical) requirements, ensuring traceability between requirements and application architecture/design.

●Collaborated with stakeholders to identify and document over 50 requirements for a new ServiceNow ITSM solution, resulting in a streamlined and effective solution that met business needs and reduced ticket resolution times by 20%.

●Developed and implemented a process mapping and documentation standard for the ITSM team, resulting in a 40% reduction in onboarding time for new team members and improved consistency across the team's processes.

●Designed and implemented an automated ServiceNow approval workflow solution that resulted in a 30% reduction in approval cycle time and a more streamlined and efficient approval process.

●Developed a business rule in ServiceNow to automatically populate the task description field based on the type of task being created. This rule eliminated the need for manual data entry, reducing the potential for errors and improving the accuracy of task descriptions. Additionally, this rule saves time for users by automatically filling in the task description field, allowing them to focus on other aspects of their work.

●Analyzed and improved a ServiceNow change management process, resulting in a 20% reduction in change-related incidents and a 10% reduction in associated costs.

●Oversaw the rollout of the new catalog to end users and provided training and support to ensure a smooth transition.

●Collaborated with IT teams to troubleshoot and resolve complex technical issues, resulting in a 25% reduction in incident resolution time.

●Leveraged ServiceNow platform capabilities to build customized applications meeting 100% of client requirements and applied technical expertise to develop and refine business logic with 95% accuracy.

●Developed and maintained technical documentation, including user manuals and technical specifications, with 100% accuracy and participated in code reviews ensuring 100% adherence to code quality standards.

●Worked closely with clients to analyze business requirements and develop technical specifications, leading to a 25% increase in client satisfaction ratings.

●Developed highly customized application modules, workflows, and catalog requests that consistently met or exceeded clients' specific needs, resulting in a 30% increase in repeat business.

KEYSTONE BANK, VICTORIA ISLAND LAGOS: BUSINESS ANALYST 08/2014 - 09/2017

●Collaborated closely with software development and testing team members to design and implement robust solutions that met the client's functionality, scalability, and performance requirements, resulting in a 25% increase in system efficiency.

●Developed independent tools that verified data and results of analytical systems with 98% accuracy, leading to improved reliability and increased confidence in the systems.

●Led a diverse team to create software for qualitative structured solutions that validated and modeled emerging markets, resulting in a 30% reduction in market analysis time and increased accuracy of market predictions.

●Conducted complex financial analysis, monitored, and analyzed market and customer trends, and identified potential opportunities for business growth that resulted in a 20% increase in revenue.

●Contributed to the development of new reporting templates and presented innovative ideas to managers and executives that reduced costs by 15% while increasing revenue by 10%.

DANA AIRLINE, KADUNA: AIRCRAFT SYSTEM TECHNICIAN 08/2012 - 07/2014

●Perform scheduled and unscheduled maintenance on DANA Airline's fleet of aircraft, including Do 228 and Bombardier Do 328-100.

●Execute routine inspections, adhering to Nigerian Civil Aviation Authority (NCAA) regulations and manufacturer's specifications, to ensure flightworthiness.

●Troubleshoot and diagnose complex mechanical and electrical issues, utilizing advanced diagnostic equipment and technical manuals.

●Collaborate closely with a team of technicians to efficiently complete maintenance tasks, minimizing aircraft downtime and operational disruptions.

●Maintain comprehensive records of maintenance activities, including parts replacement and inspections, to ensure compliance with safety and regulatory standards.

IMPLEMENTATION AUTOMATION AND INTEGRATION EXPERIENCE

ServiceNow Discovery and Service Mapping

ITSM, ITOM & ITAM

ITIL Principles

Integration solutions

Predictive Intelligence

HRSD implementation

Virtual Agent

ServiceNow Catalog Design

Automation and Orchestration

Widget portal

Custom Application Development

User Interface (UI) Customization

Knowledge Management

EDUCATION

Texas A&M University, Commerce Master’s in Industrial Organizational Psychology 12/2022

MyComputerCareer Dallas Texas CompTIA Cert 03/2020

Air Force Institute of Technology, Kaduna, Nigeria Associate Degree in Aircraft Maintenance Engr. 09/2016

Cisco Network Engineering 07/2017

ESGIS University of Science and Technology, Benin Republic BSc. Computer science 06/2016

TRAINING/CERTIFICATION/TOOLS/KNOWLEDGE, SKILLS & EXPERIENCE

●ServiceNow Developer

●Cis - ITSM ITIL V4 ITAM ITOM CSM CAD ITBM CSA

●Scripting And Programming Languages: JavaScript, Html, CSS, And Angular JS

●Agile Scripting

●Database And SQL

●Fed ramp/Government Cloud Services (CSPS): Aws/Azure, Datadog

●Jenkins, Jira, SailPoint,

●Analytical And Problem-Solving Skills

●Hands-On Experience in ServiceNow Development Across Multiple Modules

●Service Catalog Management

●Requirements Gathering And Documentation

●Process Mapping And Improvement

●Solution Design and Development in ServiceNow

●Stakeholder Engagement And Management

●Familiarity With Organizational Change Management, Agile/Scrum, And Itil Concepts

●Ability To Manage Multiple Projects And Prioritize Tasks.

●Experience Working In A Highly Matrixed Organization.

●Attention To Detail, Customer Service Orientation, And Team Collaboration Skills.

●Strong Communication And Problem-Solving Abilities

●Project Management: Agile Methodologies, Including Scrum, Kanban, And Lean. Safe Agile

●Proficient In Systems Engineering And Analysis

●Skilled In Project And Release Planning And Testing

●HRSD Module Expertise

●ServiceNow Roi Maximization

●Code Review And Quality Assurance

●Table And Column Creation

●Application And Module Creation, Dictionary Configuration

●Creating Form Design, User, Groups, Role, List And Form

●Update Source, Update Set

●Create View, Create View Rule, Table Level Security Access Controls, Field Level Security Access Controls

●Client Script, Global Client Script, Ui Policies Form Element.

●Glide Object, Business Rule, Data Policies, Ui Acton’s.

●Ajax Cal, Ui Script, Script Include

●Email Notification, Events, Email Scripts

●Data Source, Import Set Table, Transform Map

●Service Level Agreement, Schedule,

●Catalogue Item, Variable, Variable Set, Order Guide, Catalog Client Script, Catalog Ui Policy, Ritm Tasks, Workflow

●Accessing Report, Creating Report, Report Scheduling, Home Page Modification, Gauges

●Background Scripts, Ui Page, Properties, Delegation

Contact this candidate