Yuliya Shapovalova

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The Tapestry

Singapore (528510)

87971920

ad0yt1@r.postjobfree.com

Exceptional Japanese, English, and Russian language skills with excellent translation proficiency between these languages. Strong written and verbal communication skills aimed at providing customers with diverse language backgrounds with extraordinary customer service. Over five years of experience delivering various customers a vast range of information and services. My goal is to become associated with a company where I can utilise my skills and gain further experience while enhancing the company’s productivity and reputation. WORK EXPERIENCE

May 2023 – Present Rakuten Asia Pte Ltd

Executive Secretary

• Providing PA support to a team of Senior Executives

• Coordinating meetings and visitors (such as booking rooms, greeting guests, arranging lunches or restaurant bookings)

• Responding to and dealing with queries, relaying accurate messages, providing support for logistics, attendee management and refreshments

• Managing e-mails, expenses and complex calendars, including meetings across multiple time zones, while partnering with other teams or assistants to efficiently balance time demands

• Coordinating overseas travel schedules and booking arrangements

• Liaising with senior management, internal departments and other assistants Sept 2019 – May 2023 ENTOMO, rebranded from KIPSOFT, Singapore Performance Management Associate, Translator cum PA

• Provide verbal and written translations and proofread English to Japanese and vice versa.

• Own all aspects of language quality for English and Japanese, in line with localisation best practices

• Oversee the successful completion of projects or events

• Prepare business reports, presentations and manage expense reports

• Bridge relationships among key stakeholders and the technical team to facilitate problem resolution

• Track milestones and deliverables to ensure projects are on time

• Travel to Japan to promote the company’s product and forge lasting relationships with clients

• Update CMO on his daily tasks

• Help to oversee the successful completion of projects or events

• Liaise with clients to gauge their needs

• Ensure that all the demands and the information provided to clients are interpreted correctly

Apr 2018 – May 2019 M&M Ltd, Yokohama, Japan

Customer Management, Receptionist

• Stayed on task and interacted positively with people throughout the day

• Greet and welcome guests, clients, and visitors

• Built and maintained an excellent customer relationship through timely responses to inquiries

Jul 2017 – Feb 2018 Kids International Ltd, Kawasaki, Japan Child Care (Baby Station), Bilingual Staff

• Offered and operated in all English environments to foster the natural acquisition of English for children through play, singing, eating and enjoying education program

• Supervised and monitored the safety and hygiene issues in the field of childcare

• Watched for signs of emotional or developmental problems in children and brought the issues to the attention of parents

• Kept records of children’s progress, routines, and interests Jun 2015 – Mar 2017 Zeus Enterprise Co. Ltd, Tokyo, Japan Bilingual Human Resources, Clerical work

• Organised all new hires in English language, security, and temporary paperwork

• Entered and sorted data accurately after establishing data entry priorities and procedures

• Supported efficient meetings by organising spaces and materials, documenting discussions, and distributing meeting notes

Apr 2015 – Jun 2015 ANA Sky Building Service Co. Ltd, Haneda, Japan Receptionist, Customer Service at a lounge

• Usher members and guests to the airline lounge served beverages and snacks and fulfilled other personal services as requested.

• Provided information to the queries regarding scheduled flights and terminal facilities

• Directed and accompanied passengers to departure gates, restrooms and other terminal facilities

Sep 2014 – Mar 2015 Yokohama Soleil, Open Cork Ltd, Yokohama, Japan Aug 2012 – Aug 2013 Customer Service, Receptionist Desk

• Answered incoming phone calls, responded to in-person requests, handled internal communications, and greeted visitors at the reception area

• Liaised with staff and coworkers frequently about special needs and customer satisfaction

Feb 2011 – Aug 2012 Hyatt Corporation (Grand Hyatt Hotel), Tokyo, Japan Room Service, Housekeeping

• Stocked supplies, took orders, completed tasks assigned by the manager, collected dirty dishes, and restocked minibars.

• Covered multiple shifts to cover absences or shortages of staff

• Delivered exceptional customer service while handling guest issues and complaints

• Took care of outgoing orders as per guest's requests EDUCATION

Apr 2011 – Mar 2015 Bachelor of Arts

Department of English Language, Culture and Communication Sagami Women’s University, Sagamihara, Japan

Sep 2013 – Jul 2014 Certificate in General Competency in English Intensive English Program

University of Manitoba, Winnipeg, Canada

CERTIFICATES

May 2023 How to Use Your Calendar to Master Time Management Udemy

Apr 2023 Executive Travel Planning for Assistants

Udemy

Apr 2023 Simple Charisma – The Science of Communication Udemy

Sep 2014 Test of English for International Communication (TOEIC)

• Total (Listening + Reading) Score = 820 (out of 990) Jul 2013 Service Industry Skills Examination Grade Pre-1 Mar 2011 Interact Club Volunteer Experience (3 years, Japan) May 2010 Urasenke Tea Ceremony License Beginner Level SKILLS

Languages: English, Japanese, Russian, Ukrainian

Computer: Microsoft Office (Word, PowerPoint and Excel) PERSONAL INFORMATION

Date of Birth: 24 Mar 1992

Marital Status: Married

Nationality: Ukrainian, Singapore LTVP Pass+ Holder, Japan Permanent Resident (PR) Interests: Yoga, Movies, Traveling, Pet Care, Music

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