Administrative Assistant Human Resources
Resume:
Melissa Torres
Sacramento, CA
*********@******.***
Bilingual (English/Spanish) fluent in both I’m also only looking for remote work or telework at this time. I’m a fast learner I’m a team player and I have leadership experience. Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Insync Consulting Services LLC - Roseville, CA
January 2022 to May 2023
I did clerical and organizational tasks, like arrange files, prepare documents, schedule appointments, and support other staff. Schedule appointments set up conference room for meetings. Prepare schedule for team members.
Subject Matter Expert/Team Lead
California Employment Development Department (EDD) - Sacramento, CA October 2020 to June 2022
I’m currently a SME(subject matter expert)for the EDD. I’m also trained in the following Co-horts: AA,IRR,IRN,IRB & FS. I started as an agent for Determinations and got promoted to SME shortly after. I manage, train,coach, QA, and adjudicate claims. I assign, and reassign claims as needed. I’m fluent in English and Spanish. I’m proud of my progress with EDD and Maximus. I also have a letter of recommendation from the OM I helped train as a SME to provide immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
• Supervise team members and processes to sustain an effective reporting program that gathers, prepares, trends, and analyzes operational activity
• Receive predetermined work assignments that are subject to a moderate level of control and review
• Develop work schedules and assign duties to subordinates to ensure efficiency
• Evaluate subordinates' job performance and recommend appropriate personnel action
• Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems
• Identify training needs and development opportunities for subordinate Education
High school diploma
New York dept of education - New York, NY
Skills
• Supervising Experience
• Training & development
• Bilingual
• Microsoft Word
• Microsoft Office
• Salesforce
• Quality audits
• Leadership
• Data entry
• Manager
• Quality Assurance
• Internal Audits
• Curriculum Development
• Process Improvement
• Mentoring
• Spanish
• Customer service
• Microsoft excel
• Case management
• Management
• Microsoft Powerpoint
• Computer skills
• Research
• Employee Orientation
• Team Management
• SME(systems management expert) (2 years)
• Mac OS
• Fraud
• Mac OS
• Power BI
• Writing skills
• Communication skills
• Adobe Acrobat
• Human resources
• Analysis skills
• SharePoint/Microsoft office/Excel (3 years)
• LIHTC
• Property management
• Section 8
• Administrative Experience
• Systems analysis
• Application development
• Clerical experience
• Typing
• Microsoft Outlook
• Workday
• IVR
• Continuous improvement
• Time management
• Call center
• Cashiering
• LMS
• Windows
• Documentation review
• Motivational interviewing
• Data collection
• Customer support
• Remote access software
• Sales
• IT support
• Word processing
• Computer literacy
• Filing
• Banking
• Medical scheduling
• English
• Microsoft Project
• Hotel experience
• Guest services
• Computer Networking
• Project Management
Languages
• English /Spanish - Fluent
Certifications and Licenses
Non-CDL Class C
Assessments
Scheduling — Proficient
April 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Work style: Conscientiousness — Proficient
May 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Warehouse safety — Proficient
March 2023
Using safe practices in a warehouse setting
Full results: Proficient
Sales skills — Proficient
February 2023
Influencing and negotiating with customers
Full results: Proficient
Case management & social work — Proficient
September 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Front desk agent (hotel) — Proficient
April 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer service — Proficient
August 2022
Identifying and resolving common customer issues
Full results: Proficient
Legal skills — Proficient
March 2023
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient February 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Management & leadership skills: Impact & influence — Proficient April 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Data entry: Attention to detail — Proficient
July 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Case management & social work — Proficient
March 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
May 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Proficient
August 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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