SUSAN LEIGH PETREA

Centralia, Illinois ***** 618-***-****

ad0yrg@r.postjobfree.com

PROFESSIONAL SUMMARY

I am skilled in data entry using a wide range of standard administrative applications. Adept at coordinating documents and assessing operating procedures. I have over twenty years of office management experience. I graduated from DeVry University in February of this year with a medical billing and coding/information technology certificate. I also received my Associate of Applied Science degree in August of 1991, concentrating on business information management.

SKILLS

Time management communication specialist administrative assistance data entry and management report preparation task prioritization people management Microsoft Work/Works/Office/Suites Excel Powerpoint call center specialist billing and collections

EXPERIENCE

Sun Loan Company / Centralia, Illinois

Assistant Manager/Customer Care Specialist

January 2020 – April 2020

•Excellent customer service representative

•Processed loan applications and loan contracts

•Time management skills

•Helped clients with issue resolution through proactive communication with IRS personnel.

•Maintained consistent and updated knowledge of current federal and state regulations.

World Finance Company / Centralia, Illinois

Assistant Manager/Tax Professional

August 2013 – November 2018

•Approved loans within specified limits and referred loan applications outside those limits to management for approval.

•Helped individuals with unsuitable credit work through application processes and qualify for loans.

•Resolved questions and assisted with paperwork by personally helping individuals.

•Obtained overdue payments, reaching out to delinquent account holders to set up repayment plans.

•Prepared simple and complex tax returns

State Finance / Centralia Illinois

Finance Manager

April 2002 - July 2013

•Planned and executed strategies to increase business and drive profit growth.

•Prepared schedules and assignments to meet short- and long-term business demands.

•Organized training for new team members and routine retraining for established employees.

•Enforced safety procedures and monitored compliance.

•Coordinated operations to deliver service in line with quality standards and business objectives.

•Provided teams with clear objectives and consistent, performance-oriented policies.

•Supervised and guided employees to reach company objectives.

•Covered daily business requirements with well-organized schedules and properly delegated assignments.

Security Finance / Salem, Illinois

Manager

May 1999 – March 2002

Organized plans to execute strategies to increase profit growth.

Trained and enforced compliance with state and federal regulations.

Covered daily business requirements with well-organized objectives to reach goals

VNA of Illinois / Centralia, IL

Administrative Assistant/Data Entry Specialist

August 1995 – April 1999

Health record data entry and management

Processed daily/monthly/yearly reports.

Worked with nursing and home health aide professionals in maintaining patient record requirements

Psychiatric Services

Administrative Assistant/Medical Billing and Coding

November 1990 – July 1995

Medical Billing and Coding for Psychiatric Clinic with several physicians

Data Entry Specialist with strong knowledge of medical terminology

Worked with insurance companies including Medicare and Medicaid

Data processing and Reports

ICD-9-CM

CPT Coding

EDUCATION

Certificate Medical Billing and Coding / Administrative Assistant Information Management

January 2022 – February 2023

DeVry University, Naperville, IL

•Student Member of AHIMA since May 2021

•Graduated with 3.81 GPA (Honors)

•Data Entry / 55 wpm

•Accel in information management

Rend Lake College, Ina, IL

December 2021 – December 2022 – (Transferred to DeVry University for the second year)

•4.0 GPA

•Presidents List December 2022

•Student member of AHIMA

Associate Applied Science majoring in Business Administration Management

Kaskaskia College, Centralia, IL

August 1989 – May 1991

Associate in Applied Science/Business & Health Administrative Assistance

•Graduated with 4.0 GPA

•Professional development courses completed.

•Majored in business concepts for medical office professionals.

•Desktop Publishing

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