Customer Service Representative, Tech Support, Content Moderator

DEXEL ERIK JABEL

**********@*****.*** +63-968******* Cebu, PH

WORK EXPERIENCE

SYKES Asia January 2017-December 2017

Technical Support Representative Mabolo, Cebu City

CenturyLink (NYSE: CTL) is a technology leader delivering hybrid networking, cloud connectivity, and security solutions to customers around the world. Through its extensive global fiber network, CenturyLink provides secure and reliable services to meet the growing digital demands of businesses and consumers.

as a technical support we take on inbound calls directly from customers and offer assitance to their every concerns.

Eperformax Cebu June 2021-February 2022

Customer Service Representative Lahug, Salinas Dr, Cebu City

T-Mobile US provides wireless voice, messaging, and data services in the United States mainland including Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and Metro by T-Mobile brands.

as a customer service representative we respond to customer inquiries and provide strategic support for their concern. Effectively resolves customer concerns and issues. Follows guidelines and ensure adherence to policies as set by the company. Informs customers about other available services based on customer needs.

Assist to customer's request to change their phone and phone plans and resolve network coverage issues.

Alorica May 2022-Present

Content Moderator Skyrise 1, 6000 Cebu City

review user-generated content to remove offensive, inappropriate and harmful content. They follow pre-defined sets of rules that platforms set to protect their users and maintain their reputation and legal compliance.

EDUCATION

University of San Carlos - Talamban Campus

Bachelor of Science in Psychology 2017-2019

studied during the 1st term of 2017 until the last term of 2019 whilst working at a BPO at night

joined the school's quiz bee team and also a varsity of basketball to our department SKILLS AND INTERESTS

Skills : Strategic planning and partnership; account management; social media management; sales and customer service. Technically savvy ; able to navigate and utilize MS Office for documents and bookeeping.

Interests : Sleeping ; sustainability ; politics ; video games ; traveling ; movies. Quentin Tarantino films

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