Customer Service Representative

Summary

Customer service representative able to resolve customer concerns and problems quickly and efficiently Qualified front desk agent with [x] years of experience providing friendly service to guests and ensuring the clerical needs of the business are met promptly and efficiently Passionate and conscientious guest service agent with [x] years of experience providing high-quality customer service

Experience in a fast-paced and energetic environment that prioritizes customer needs and concerns Maintain a compassionate and positive attitude and a friendly and welcoming demeanor during customer interactions

Proven track record of multitasking, attentiveness and courtesy Experience

cashier

FAST LANE • Paintsville, KY

06/2018 - 12/2021

Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise

Upheld the highest standards of cleanliness and staff conduct and reduced complaints by [x]% Trained [x] new employees in customer service script recitation, conflict resolution, and data entry practices hostess waitress

Ponderosa Steakhouse • Paintsville, KY

08/2013 - 01/2018

Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise

Upheld the highest standards of cleanliness and staff conduct and reduced complaints by [x]% Managed a team of [x] cashiers, [x] supervisors, and [x] general managers deli cashier

Walmart • Paintsville, KY

11/2010 - 05/2015

Performed a full audit of inventory and sales reports, ensuring accuracy Established personal connections with customers, exceeding customer service expectations Streamlined inventory management to eliminate the need for stock replenishment Skills

Customer service, Basic math, Sales, Computer literacy, Communication skills, Cashiering, English, Cash handling, Food service, Organizational skills, Restaurant experience Brandie Taylor

*****************@*****.*** / 606-***-**** / 340S Daniels creek van Lear ky Education

ged

Mayo Graduate School • Paintsville ky

09/2010

Graduated summa cum laude—3.7+ GPA

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