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Call Centre Team leader

Location:
Cape Town, Western Cape, South Africa
Posted:
November 09, 2023

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Resume:

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Milemba Berm Muteba Jean

Telephone Number: 083-***-**** or 072-***-****

Email: ad0yp8@r.postjobfree.com

Physical Address: Old Paarl Road, Cape Town

Nationality: DRC

Date of Birth: 2/25/1993

Gender: Female

Professional Profile

I am a hard-working woman that works well under pressure and make sure to meet required targets by their deadlines. I previously worked at a call centre as a sales agent and strengthened my leadership skills like adaptability and critical thinking. In addition, I have experience in the retail industry and love working with a team or individually. I believe my assets would be great match within your company. Key Skills

• Communicative

• Customer-focused

• Conflict management

• Enthusiastic

• Flexible and adaptable

• Active listener

Experience

Company: Maxlaw Credit Legal

Position: Supervisor

Dates of employment: 01/2020 - Present

Key responsibilities: At Maxlaw as a team leader, I am in charge of 14 sales agents within the call centre department. I send out leads and make verifications of the sales to ensure the centre runs smoothly, so my agents can meet their daily targets. I also mentor my agents with the knowledge of all of our products. Company: Cash Converters

Position: Salesperson/Cashier

Dates of employment: 12/2012 - 01/2020

Key responsibilities: As a cashier at Cash Converters, I would uphold the companies' policies and greet all customers on a daily basis. I was also responsible for handling cash transactions and ensuring my cash drawer was at the targeted amount every shift. As a salesperson, I was in charge of selling goods to customers and assisting them whenever they needed.

Reason for leaving: Retrenchment

Education and Training

Institution: Northlink College

Course/Qualification: Comptia A+ and ICDL Modules

Date Completed: 1/27/2020

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Institution: Wynberg High Second

Course/Qualification: Matric

Date Completed: 12/31/2014

Computer Skills

• MS Word (Basic); MS PowerPoint; MS Outlook

Languages

First language: English

Other languages: Swahili

References

Name: Zikhona Booi

Position: Branch Manager

Company: Maxlaw

Contact number: 067-***-****

Name: Anthony Senamela

Position: Manager

Company: Cash Converters

Contact number: 079-***-****



Contact this candidate