Service Agent Inventory Control
Resume:
Lucas Helms
Selma, AL *****
************@*****.***
Willing to relocate to: Selma, AL - -
Authorized to work in the US for any employer
Work Experience
House Flipping
Self employed - Stockbridge, GA
July 2018 to Present
• Maintained and managed multiple investment properties
• Analyzed and assessed the damage of several properties surrounding the Henry County region
• Rehabilitated foreclosed single-family properties
• Arranged meetings with money lenders, potential investors and first time home buyers
• Preserved a close relationship with clientele, investors, and business partners to ensure business growth Inventory Control
Toys 'R' Us - McDonough, GA
September 2016 to July 2018
Reconcile cycle count results, resolve all DC mismatches and is responsible for research into root causes to prevent future occurrences. Performs all inventory related data file maintenance. Ensures all inventory reports are current and in-balance. Maintains WMS stock locator map. Process all inventory adjustments. Publishes reports and statistics on inventory accuracy performance against standard. The ability to work in a constant state of awareness.
Cutomer Service Agent
Delta airlines - Atlanta, GA
June 2013 to September 2016
Tower agent, point & area dispatcher, quality control agent, baggage reroute agent, late area. Responsible for directing the ground movement of all aircraft in terminal ramp area, and expeditiously scanning with RF scanners, lifting and transporting baggage, mail and cargo from loading equipment at aircraft, and operate all ground support equipment. Ensuring all contractors (fueling, cabin service, lav service, catering) are aware of inbound aircraft and in route or in place at the time of arrival. Extensive working knowledge of the MPS back office application, Delta term, FR scanners and the Electronic Dispatch System applications .
Field Services Manager
Delta airlines - Atlanta, GA
August 2008 to June 2013
The Manager - Baggage is responsible for providing leadership and support for the Baggage Operations Center by creating a climate for high performance to support corporate baggage initiatives and system baggage performance. This position facilitates the development of best practices and continuous process improvements. This Manager position also supports the Baggage Operations Center by handling vacation and off day request, team scheduling, performance planning and reviews and team development for career growth to support corporate initiative of strengthening internal capabilities. Responsible for consistently practicing safety conscious behaviors in all operational processes and procedures. The Competency Model associated with this position is Front-line Leader. Coordinator - Baggage
Delta airlines - Atlanta, GA
June 2007 to July 2008
Reports to the Manager - Baggage and is responsible for reviewing and coding all domestic mainline baggage files. Will be responsible for ensuring the appropriate file creation, correct usage of the Fault Station (FS) and Reason For Loss (RL) assignments to identify root cause of baggage mishandlings. Is the Delta representative/point of contact for station leadership in the field as well as those leaders within the administrative support groups. Responsibilities also include tracking forwarding message compliance and analysis of bag data and future development of automation. Consults and advises, when appropriate, on program enhancements to improve baggage handling processes. Assists with developing divisional baggage performance goals and financial performance for stations and regions as they relate to performance and customer service. Works closely with all internal and external areas that impact Delta’s ability to operate efficient handling and mishandling recovery systems. Practices safety conscious behaviors in all operational processes and procedures. Training in Six Sigma methodology ( Yellow Belt )
( 2007 ). The Competency
Model associated with this position is Professional. Cutomer Service Agent
Delta airlines - Atlanta, GA
June 1993 to June 2007
Tower agent, point & area dispatcher, quality control agent, baggage reroute agent, late area. Responsible for directing the ground movement of all aircraft in terminal ramp area, and expeditiously scanning with RF scanners, lifting and transporting baggage, mail and cargo from loading equipment at aircraft, and operate all ground support equipment. Ensuring all contractors (fueling, cabin service, lav service, catering) are aware of inbound aircraft and in route or in place at the time of arrival. Extensive working knowledge of the MPS back office application, Delta term, FR scanners and the Electronic Dispatch System applications .
Real Estate Appraiser
Appraiser Group Southeast - Conyers, GA
February 2000 to June 2006
Appraises improved or unimproved real property to determine value for purchase, sale, investment, mortgage, or loan purposes: Interviews people’s familiar with property and immediate surroundings, such as contractors, home owners, and other realtors to obtain pertinent information. Inspects property for construction, condition, and functional design and takes property measurements. Considers factors, such as depreciation, reproduction costs, value comparison of similar property, and income potential, when computing final estimation of property value. Considers location and trends or impending changes that could influence future value of property. Searches public records for transactions, such as sales, leases, and assessments. Photographs interiors and exteriors of property, to assist in estimating property value, to substantiate findings, and to complete appraisal report. Prepares written report, utilizing data collected and submits report to corroborate value established. May direct activities of appraisers. May evaluate staff job performance and recommend measures to improve performance according to establishment policies and procedures.
Server / Waiter
Fieldstone golf course - Conyers, GA
February 1995 to April 1997
Presented menus to patrons, and answered question about menu items and making recommendation on request.
Answered questions regarding menu items availability substitutions and pricing. Wrote orders and for transmittal to kitchen staff. Delivered food and beverages tables, Waited on tables to ensure beverages were full and used plates removed. Prepared checks and collected payments. Rolled silverware, prepared side work stations, and setup dinning area for next shift.
Feuling / Front Desk
Stone Mountain’s Britt Memorial airport - Stone Mountain, GA June 1991 to May 1993
Answering and giving active runway, weather / wind conditions, and advising of active thresh holds over the Unicom. Fueling of all flight school, and private aircraft. Education
Associate's degree in Real estate appraiser
Georgia Institute of real estate - Roswell, GA
January 1999 to January 2000
Associate's degree in General Studies
Clayton State University - Conyers, GA
February 1993 to June 1995
Heritage High School - Conyers, GA, US
August 1989 to June 1993
Skills
• RF scanners (10+ years)
• Microsoft office ( word, exel ) (10+ years)
• payroll/personnel system KRONOS. (6 years)
• Inventory Control (2 years)
• Inventory Management (2 years)
• Warehouse Inventory (2 years)
• Six Sigma methodology ( Yellow Belt ) (7 years)
• outlook (10+ years)
• Inventory (2 year)
• Microsoft Office (10+ years)
• Customer Service (10+ years)
• Excel (10+ years)
• MS Office (10+ years)
• Management (6 years)
• Microsoft Word (10+ years)
• Employee Evaluation (6 years)
• Quality Inspection (10+ years)
• Statistics (7 years)
• Quality Assurance (10+ years)
• Mechanical Knowledge (10+ years)
• Data Analysis (7 years)
• Process Improvement Business Math (10+ years)
• Highly Proficient September 2020 Using basic math to solve problems in a business context. Full results: Highly Proficient Basic Maintenance and Repair
• Highly Proficient July 2020 Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities Full results: Highly Proficient Management & Leadership Skills: Impact & Influence
• Expert November 2020 Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Expert Verbal Communication
• Highly Proficient November 2020 Speaking clearly, correctly, and concisely Full results: Highly Proficient Mechanical Knowledge
• Highly Proficient November 2020 Understanding and applying mechanical concepts and processes Full results: Highly Proficient Construction Safety
• Proficient November 2020 Using safe practices while on a construction site Full results: Proficient Project Timeline Management
• Proficient December 2020 Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Management (7 years)
• Quality control
• Employee orientation (6 years)
• SAP (2 years)
• Lean (7 years)
Certifications and Licenses
Six Sigma Yellow Belt
Present
Contact this candidate