Stephen O. Nyabuto

Plano, TX ad0yna@r.postjobfree.com 817-***-****

References available upon request

SUMMARY

Highly motivated and talented individual with a sense of duty and passion for customer service and problem resolution. Now seeking to deliver an exceptional experience as a Service Desk Analyst. EXPERIENCE

American Airlines (Technician/Cargo Planner Analyst) 2023 - Present

Assign carriers and book loads.

Set up hardware and install and configure software and drivers

Fixing printers

Maintain and repair technological equipment (e.g. routers) or peripheral devices

Install well-functioning LAN/WAN and other networks and manage components (servers, Ips)

Manage security options and software in computers and networks to maintain privacy and protection from attacks

Perform regular upgrades to ensure systems remain updated

Troubleshoot system failures or bugs and provide solutions to restore functionality

Respond to customer needs by answering e-mails, phone calls, tracking shipments, and moving shipments.

Perform inbound load planning activities through consolidation of purchase orders, routing and carrier selection to meet service expectations for freight type and delivery date.

Develop relationships with current and new carriers and continually negotiate competitive rates with an entire carrier pool.

Communicate and escalate issues as they arise to management. Gulf African Bank (IT Administration) 2018 - 2019

Responded and resolved IT support requests over the phone via email and in person.

Downloaded, installed, and configured software to meet user requirements.

Performed password resets, account unlocks, network connectivity and VPN troubleshooting.

Maintained and kept track of IT documentation including tickets and user details utilizing a ticketing system.

Fixed hardware issues including replacing equipment and peripherals such as computers, printers, laptops, and monitors.

Performed password resets, account unlocks, network connectivity and VPN troubleshooting. Labos Technologies LTD (IT Administrator) 2017 - 2018

Tracked Software Implementation

Configured new clients’ device and editing.

Trained new and existing staff on how to use the company’s tracking software.

Provided “best in class” customer service with existing clients by making follow-up visits and resolving issues.

CORE SKILLS

Communication

Programming(C++,Java,HTML)

Networking

Stephen O. Nyabuto

Plano, TX ad0yna@r.postjobfree.com 817-***-**** References available upon request

Team Player

Database(SQL)

Problem Solving

EDUCATION

Strathmore University 2017: Bachelor of Business and Information Technology Cisco Certification – In progress

CompTIA A+ – In progress

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