Customer Service Financial Analyst

AK Anmol Khanna

Toronto, Ontario M*P*B* 437-***-****

*********@*****.***

PROFESSIONAL

SUMMARY

Financial Analyst

Extensive experience of eight years in finance with technical accounting background; specialization in Canadian Securities and anti-money laundering. Excellent verbal and written communication skills. Ability to manage multiple time sensitive deliverables at month / quarter close. Strong analytical and problem- solving skills.

SKILLS Investment Action Planning

Financial Problem Assessments

Financial and Operational

Reporting

Self-Motivated Professional

Flexible Team Player

Account Reconciliation

Microsoft Excel

Excellent Attention to Detail

Customer Relations Expertise

WORK HISTORY SETTLEMENT ANALYST 08/2022 to CURRENT NTT Data

Identify, monitor, and track variances in general ledger to ensure resolution Prepare and maintain bank and account reconciliation and supporting details and report variance to stakeholders

Provides details and supporting entries for general ledger maintenance Reconcile incoming payments with bank statements and initiate funding to the cardholders

Ensure all transactions identified within the bank reconciliation are supported through the payment method, electronic banking files and the client's financial system of records

Ensure funds are transferred on a timely basis and ongoing reconciliations are maintained

Work under tight timeframes to ensure that reporting to client is done within the SLA requirements

Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations

Proactively manage and investigate potential fraud cases. CUSTOMER SERVICE/SALES ASSOCIATE 10/2021 to 09/2022 Shoppers Drug Mart

Enhanced sales by providing best customer service

Provided customer resolution independently with personal judgement and decision making

Received Customer Surveys every week for diligently working towards customer satisfaction.

SENIOR LEAD FINANCIAL ANALYST 05/2014 to 12/2021

American Express

Articulated upstream and downstream impacts from reconciliation of merchant accounts and consolidated financials perspective Performed finance controllership functions ranging from supporting accounting & reporting, analyzing financial statements, ensuring controls and compliance for business processes/transactions, etc Driven Balance Sheet governance exercise to ensure proactive clearances of unnatural, static, expired, and unreconciled balances and other alarming items

Spearheaded key initiatives to strengthen legal entity purity and enhance existing governance framework by identifying ‘out of the box' opportunities and add value to the company

Supported affiliates and other business groups on GL management, Intercompany, accounting & reporting related queries Supported the team / leaders in analyzing complex accounting and reporting requirements related to ATM Partners accounts Driven results in complex specialized projects / transactions working with multiple parties under limited supervision, involving preparation and review of several audits and other documentation, as required Actively participated in core process framework – Financial & close governance, audit / exam support, board support, other enterprise-wide exercises like resolution planning, Project assessment etc Supported in preparation and review of US-GAAP financial statements

(Income Statement, Balance Sheet & Cash Flow), roll-forwards / schedules, statutory / regulatory filings like Y9LP, etc Engaged with multiple groups across controllership, GFO, GAPA, Tax, GNO and BUs and external stakeholders, auditors, regulators, etc Support statutory audit of financial statements for Canadian legal entities EDUCATION Post Graduate Diploma 07/2022

Seneca College of Applied Arts And Technology, North York, ON with an emphasis in Canadian securities, anti money-laundering and canadian tax regulations.

Bachelors in Commerce Accounting And Finance 06/2013 Delhi University, New Delhi

with an emphasis in Accounting

Graduation with Distinction

Honour Roll

CERTIFICATIONS Information technology training course regulation 45 of CAR,1988 – The Institute of Chartered Accountants of India, New Delhi, India Lean Six Sigma White Belt Certified (LSSWB)- Management and strategy institute, USA. ADDITIONAL

INFORMATION

Awards and achievements, Awarded most promising newcomer in Amex. VP award for automation of manual journal entries. Received Blue Ribbon

– innovation by Band 50. Awarded for leading learning series within department. Customer appreciation award for providing resolution within 24 hours.

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