Courtney Redman
Bakersfield, CA *****
****************@*****.***
Career Objective
Seeking a long-term role with room for career growth. My goal is to make a significant contribution to the success of the company.
Work Experience
Generalist, People Operations & Contingent Workforce
(May 2022 – Current) Virgin Galactic, Mojave, CA
• Manage the staffing of hundreds of contractors working with Virgin Galactic, coordinating the process from onboarding to offboarding
• Working closely with staffing agencies as the liaison between the agency and Virgin Galactic
• Interacting with all departments across the organization to manage the process, from Executive Leadership, Legal, Security, Management, IT, Administration, and Supply Chain
• Participated in the development of a new HRIS manual
• Continued to work with, update and maintain HRIS database
• Assist in processing of Purchase Requestions in Oracle and tracking them to completion
• Creation of Oracle accounts as well as maintaining and upkeeping records
• Coordinating start dates and ensuring security and compliance requirements are met before allowing new contractors to enter the facility
• Assisting with checking in high volumes of contractors on their first day, ensuring badges are issued and IT assets are assigned
• Maintaining large amounts of data and sending out weekly reports to leadership
• Addressing any safety or security concerns and working with the internal departments to correct
• Promptly, professionally, and courteously answer questions from agencies, contractors, and managers and maintaining positive working relationships
• Coordinate training schedules and hold weekly training briefings
• Diligent record keeping
• Set up and coordinate Zoom and Teams meetings in Outlook
• Provide support to all levels of management and staff
• Respect and maintain confidentiality
• Assist in other duties as directed
• Strong attention to detail
• Excellent verbal and written communication skills Restaurant Manager
(August 2017 – May 2022) Olive Garden, Bakersfield, CA
• Managing a staff of 150 people in day-to-day restaurant operations
• Maintaining safety and food quality standards
• Keeping customers happy and handling complaints
• Organizing schedules and keeping track of employee hours
• Recording payroll data
• Ordering restaurant supplies while staying within budget limitations
• Supervising daily shift operations
• Ensuring all end of day cash outs are correctly completed
• Coordinating daily front- and back-of-house restaurant operations
• Controlling operational costs and identifying ways to cut waste
• Appraising staff performance
• Interviewing/recruiting new employees
• Interacting with guests to get feedback on product quality and service levels
• Constant communication with corporate to make sure we are following multiple regulations and changing laws
Service Professional/Trainer/Server
(August 2012 – May 2017) Olive Garden, Palmdale, CA
• Train new hires on company policies product knowledge of the menu items
• Develop strategies for better workplace efficiency
• Liaise between managers, customers, and employees
• Support ongoing learning and development of team members
• Provide safe, friendly, and attentive service that makes our guests feel welcome Education
Antelope Valley College – Social and Behavioral Sciences
(September 2010 – June 2013) Associate Degree, Lancaster, CA Desert Christian High School – General ED
(September 2007 – June 2010) Lancaster, CA
Additional Skills
• HRIS
• Office 365
• Oracle
• Microsoft Office: Word, Excel, PowerPoint
• Team Management
• Leadership
• Data Entry
• Organization
Certificates
• ServSafe Certificate
• National Honor Society
• California Scholarship Federation
• ASB Leadership