Customer Service Specialist

Experienced Customer Service specialist with proven level of success through skills such as attention to detail, professionalism, and team building. Also, with the skills combined this potential employee has a capability to execute effective communication while working with people to offer solid solutions.

Organizational skills

Judgment & Discretion

Confidentiality

Technology: Microsoft Suite

EDUCATION

WALDEN UNIVERSITY, Minneapolis, Maryland Expected Graduation

In progress of Academic studies December 2020

COLORADO TECH UNIVERSITY, Sioux Falls, Colorado Graduated Nov 2009

MBA, Healthcare Management–

FRANKLIN UNIVERSITY, Columbus, Ohio Graduated August 2006

PROFESSIONAL EXPERIENCE

CAPITAL PARK FAMILY HEALTH CENTER, Columbus,Ohio Caseworker (part-time) 6/2016 to 5/2017

Processed referrals on behalf of patients to local medical facilities.

Organized transportation on behalf of the patient where necessary.

Continued patient care as the patient attended their appointments.

VOLUNTEERS OF AMERICA, Columbus, Ohio HVRP Case Manager/ Outreach Specialist 5/2006 to 9/2007

Successfully, managed a caseload of (60) to (80) homeless veterans while connecting them

to resources in the areas.

Handled monthly goals of (20) or more new participants during outreach efforts.

Transitioned recruits into (25) enrollments, where detailed monthly reports were submitted to indicate the level of performance achieved during each quarter.

MAXIUM HEALTHCARE STAFFING

State Tested Nurse’s Assistant (part-time)

Completed temporary assignments in a prison facility where personal care is provided to patients.

Assist patients with activities of daily living, and medical needs.

Assist staff with patient data and documentation.

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ADDITIONAL EXPERIENCE

Completed temporary assignments at nursing homes where personal care is provided to patients.

Assist patients with activities of daily living, and medical needs.

Assist staff with patient data and documentation.

Provided personal care to both disabled and convalescent citizens in the privacy of their own home.

Assist patients with activities of daily living, and medical needs.

Assist staff with patient data and documentation.

Assist patients with activities of daily living, and medical needs.

Assist staff with patient data and documentation.

Provided personal care to both disabled and convalescent citizens in the privacy of their own home.

MILITARY SERVICE

UNITED STATES NAVY, Columbus, Ohio 2001 to 2009

Culinary Specialists

Service with full time support handling medical record information for both deployable and non-deployable service members.

Bi-annually, shipmate traveled onboard vessels, supporting fellow service members with food service for (90) midshipmen and officers.

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