Derek Rossler

Technical Support Engineer Oakland, CA

http://www.linkedin.com/in/derekrossler Cell: 415-***-**** I ad0ylq@r.postjobfree.com INTRODUCTION

Dedicated mobile device admin with 20 years in IT, 10 years experience in MDM and UEM support. Managed 1000s BYOD and Enterprise devices including smartphones, tablets, and endpoints across a multitude of SaaS MDM solutions. A collaborative team player that can grasp, execute and and quickly learn new systems to contribute to the vision and mission statement of an organization. What motivates me is new challenges, systems and the opportunity to contribute to a growing organization.

EXPERIENCE

TEKsystems at Alberston’s Livermore, CA - Mobile Device Admin FEB 2022 - JUNE 2022

● Helped facilitate and plan the migration of devices from one from AirWatch and InTune to SOTi

● MDM Admin of InTune, SOTI, AirWatch

● Provided L4 support for internal employees

Augmedix Inc. San Francisco, CA - Mobile Device Engineer APRIL 2019 - APRIL 2020

● AirWatch administrator of 2000 mobile devices for providers including Google Glass and Samsung smartphones

● Asset Management admin

● Provided L3 support - including triage, remediation, and escalation Chariot Inc. San Francisco, CA - Technical Services Analyst JUNE 2018 - MARCH 2019

● Internal systems admin of Deputy, Cisco Meraki, and AirWatch

● MDM (Mobile Device Management) admin of mobile tech on 150+ vehicles

● MAM, Apple Business Manager admin for 10 iOS apps

● Provided L1/L2 support - including triage, remediation, and escalation

● Conducted iPad Audit across US markets resulting in significant monthly cost savings of 10% Accenture (BCForward) at Google Inc., San Jose, CA - Support Agent FEB. 2018 - JUNE 2018

● Incubation team for support of Google Pixel 2 devices

● Support for customers over phone and chat

● Acquired vast knowledge of Google Apps and Android OS for Pixel 2 Malwarebytes Inc., Santa Clara, CA - Customer Success Engineer JAN. 2017 - AUG. 2017

● Managed global email and phone support for B2B customers

● On-Prem and Cloud Business solution support

● Supported the APAC region of 37 clients

● Migrated 125+ Knowledge Base articles to Jive resulting in better searches World IP Phone Inc. at Google Inc., Mountain View, CA - QA Test Engineer SEPT. 2016 - NOV. 2016

● Daily sanity QA tests for Google Home for internal testing

● Logged and reported bugs resulting in quick fixes for Pixel devices

● Facilitated Google Allo and Assistant for release cycles Hitachi Data Systems, Santa Clara, CA - Mobile Device Manager MARCH 2012 - MARCH 2016

● Migrated 1,500+ devices worldwide from ActiveSync to MobileIron

● Created credentials, policies, and security for mobile devices resulting in 95% better root protection and detection

● Orchestrated the successful launch of Web@Work across iOS and Android

● Re-engineered the testing process of MobileIron and internal apps on a wide array of smartphones and tablets

● Structured the Mobile Application Management life cycle- Apple Certs, Profiles, Google Play Developer, Apple Business Manager

● Rejuvenated other teams to build and release internal mobile apps (Company Directory, Support Ticketing, Sales Pipeline)

● 4 years of MDM and MAM management experience (MobileIron, AirWatch) EDUCATION

Santa Monica College, Santa Monica, CA - AA, Liberal Arts (with a focus on Business: Computer Information Systems)

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