Kelly Smith

National Outreach Director

***** ***** ******

VanNuys, CA12345

405-***-****

ad0ylj@r.postjobfree.com

EXPERIENCE

** ******, *** ******* ** — National Outreach Director/Detox Program Director

March 2019 - PRESENT

● Account management and Client Profiling are essential, as well understanding treatment center needs and current market conditions.

● Directed Outreach efforts of 120 detox beds and 150 sober living houses, housing up to 1200 clients with a 95% census.

● Maintained referral sources nationwide while generating new relationships with hospitals across the United States.

● Managed the nationwide outreach team consisting of 25 outreach liaisons. Generating 300 referrals monthly.

● Program Director for 6 bed facility providing medication assisted withdraw management

1st Choice Home Health Care, Oklahoma City,OK—

Community Liaison

January,2013 - July,2019

● Maintained referral sources while generating new relationships with hospitals across the state.

● Tripled referrals in first 60 days

● Generated customer satisfaction protocol, resulting in higher star rating and repeat customers/family referrals.

● Built and maintained relationships with key physicians and care managers.

● Built a census of 250 patients and maintained a census

● Implemented use of CRM. .

DAPA, Houston Texas — Area Outreach Liaison OK,TX,KS,CO June,2011 - July,2015

● Build and maintain referral sources in 4 state area.

● Maintain 100% capacity

● Proposed and established contract with Oklahoma DOC for SR.Mental Health Prison Diversion Program.

● Case management for aftercare and return to home state.

● ASAM

● Pre Admission Medical Clearance.

SKILLS

Team Building

Management

Marketing

Outreach

Customer Relationship

Building

Case Management

Lead Generation

CGM

Intervention

DOT UDS/BAT

Employee Evaluation

Patient Care

CADAC

Care Coordinator

FSP

Phlebotomy

Curriculum Development

Public Speaking

Medical Office Experience

Team Leadership

HIPPA

JACHO

Compliance

Wrap 101

Narcan Trained

BLS

AED certified

Publications

May 1997

Par Excellence

EDUCATION

Oklahoma State University, Oklahoma City — BA PSY Aug 2009 - May 2017

Sober College, CA — CADAC

May 2022 - May 2023

PROJECTS

Not alone project

A nonprofit website to reduce the stigma of addiction and show all people they are not alone.

C.A.R.E Coalition Chairperson

A community group dedicated to ending opioid abuse and providing Narcan training to community members.

LANGUAGES

English

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