Benito Flores 480-***-****

**** * ******** **** ** Apt 8138 Tucson, AZ 85745 ad0yl7@r.postjobfree.com

Professional Profile

Diversified experience in customer service, alarm dispatch, sales, and call centers. Team

player who is focused on helping others and making effective decisions. Enjoying customer

satisfaction.

Filing Faxing

Data Entry Copying

Customer Service Email

Work History

Santander Consumer USA, March 2016 – present

Customer Service Specialist

Answers calls, service accounts and collect in accordance to all state and federal laws

inclusive of Fair Debt Collection Practices Act (FDCPA)

Meets assigned standards and expectations as required

Determines the reason for customer inquiry and assists the customer in resolving the problem

permanently, to avoid any further delinquencies

Educates the customer about the terms of the contract

Cactus Jacks Auto, October 2014 – January 2016

Account Manager

Perform outbound and inbound collections calls with customers to negotiate payment

arrangements on their delinquent credit account

Demonstrate problem solving skills by working with customers to find the right solution

to bring the account current

Display clear understanding of all credit policies, procedures, state and federal laws,

and rules and regulations governing credit and collections

Effectively handle exceptional account situations including updating customer

information and communicating effectively and providing World Class service while

collecting on delinquent credit accounts

Flagship Credit Acceptance, May 2014 – September 2014

Collections Specialist

Maintain strict confidentiality with customer account information

Locate customers with the assistance of skip tracing tools

Accurately record information regarding financial status of customer and status of

collection efforts

Advise customers of necessary actions and strategies for debt repayment

Perform various administrative functions for assigned accounts, such as recording

address changes and other contact information

DriveTime, April 2007 – March 2014

Insurance Collections

Outbound calls for insurance payments

Process insurance request from other insurance companies

Provide customer service to customers on insurance requirements

Shurgard Storage / Public Storage 2002 – March 2007

Inbound Sales Representatives

Assist customers with new account set-up

Processed payments for customers

Received awards for exceeding sale quota and customer service

Education

General Studies Mesa Community College, Mesa AZ

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