Customer Service Data Analyst
Resume:
Detra Gallmon
************@**********.***
Skillset
Ability to adapt to new settings
Easy to collaborate in a team setting
Attention to details
Able to clearly communicate & reciprocate direction
Self sufficient
Ability to manage individuals to complete tasks
Efficient in Word, Excel, Outlook, and Service Now Portal
Background in quality & QA inspection
Experience
CRG (Contracted through Lowe’s Corporation)
IT Technician
02/2021-Current
• Create transfer orders for Lowe’s stores under QA team
• Triage & diagnose multiple devices to determine warranty status. Devices include signature capture, digital scanners & bases, android devices, network switches, mobile printers & access points
• Communicate with outside vendors for warranty repairs
• Record all information into Service now, Excel sheets & Vendor Portals
• Use FedEx manager to return devices to vendor
• Train new employees on work procedures & documentation for all devices under the warranty line
• Follow 6S compliance & maintain a clean, efficient work area
• Help schedule daily workflow to meet internal shipping deadlines (SLA)
• Support configuration team, project team & repair team when needed Detra Gallmon
************@**********.***
Nationwide Testing Association
Customer Service/Data Analyst
09/2019 - 01/2021
Complete forms for drug test results into the computer system for data entry
Customer service contact for employee representatives regarding results
Collaborate with management teams to stay updated on new products, services & policies
Enter & complete orders for potential employee background checks
I also answered questions from employers who may have concerns on the background checks.
Assist employers needs to log into their pc in the event they are locked out of the system.
Order supplies & perform drug tests.
Perform all printing needs for the office (copy, scan, print, or fax documents).
Maintain a clean & efficient work area
Acryness
Printing Press Operator
06/2017 - 08/2018
• Make sure statements met production schedules in a designated timeframe (within 24 hours).
• Proofread & examine printed copies for correct ink density, position on paper and registration.
• Provided the highest quality & services.
• Adhere to HIPAA Laws & protect all client health records Detra Gallmon
************@**********.***
Education & Training
Mitchell Community College Mooresville, NC
Medical Terminology Certificate
03/1992
American Business & Fashion Institute Charlotte, NC Diploma in Travel/Business
09/1989
Northwest Cabarrus High School Concord, NC
High School Diploma
06/1988
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