Customer Experience Administrative Assistant
Resume:
NADIA SIMS
**** *** ****** **** *** San Joaquin Ca,93660, 559-***-****,
************@*****.***
OBJECTIVE
A position where my extensive experience can contribute to your customers' satisfaction and your company's success.
Skills:
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
Listen attentively to caller needs to ensure a positive customer experience. Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Work Experience:
Burger King/Del Taco August 2014-Present
Team Member-Cashier
•Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
•Listen attentively to caller needs to ensure a positive customer experience.
•Access electronic and paper cataloging systems to look up product information and availability.
•Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
•Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
•Responsible for managing all the credit card and cash transactions in department store environment.
Cooper Construction May 2011 - August 2014
Administrative Assistant
•Kept excellent office environment and relationship with peers with a helpful and cheerful attitude.
•Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers.
•Trained 2 administrative assistants during a period of company expansion to ensure attention to detail and adherence to company policy.
•Maintain utmost discretion when dealing with sensitive topics.
•Manage travel and expense reports for department team members.
•Complete various other duties as needed and assigned. Popeyes Louisiana Kitchen Jnb
Academic Certifications & Education:
High School Diploma Graduate, 2008
Valley Community High school
Serv Safe certificate, 2012
References:
LaQuavis Cooper
Cooper construction
Georganita Jaso
Georganitas Baby Sitting Service
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