Autumn Wilson

*** ****** ******

Longview, Texas 75604

903-***-****

E-Mail: ad0ygk@r.postjobfree.com

Summary

Self-motivated and dependable while achieving high performance with minimal supervision.

Skills

Training and development

Sales management

Staff development/training

Excellent communication skills

Goal-oriented

Team leadership

Experience

Mr. Cooper

Feb 1, 2020 to July 5, 2023

Work Remotely

Loss Mitigation/Pre-foreclosure

Inbound/Outbound calls on all delinquent or pandemic impacted accounts, set up arrangements

and review for modification eligibility, escrow and bankruptcy and PMI and successor in interest

accounts all serviced by my department, returned customer calls to finalize arrangements for

post forbearance options.

January 2015 to December 2019

Public Automotive Group Longview, Texas

Finance Specialist

Resolved all customer complaints,

did customer applications for financing, reviewed all credit reports, processed payments,

collections on accounts,

Maximized used inventory quality by maintaining trade in check list.

Education

West Rusk High School

Graduated May 1997

Accomplishments

Customer service awards for World Class Calls and perfect surveys over 56 calls in a row,

Recognized by corporate and given special seal for my email, completed and passed numerous

training classes received a badge for including Bankruptcy, Customer Delight, Loss Mitigation,

PMI, Escrow certified and many more.

Contact this candidate