Ms Linda Vika

Address: * ** ***, ******** ******* 3, 7750

Cell: 073-***-**** / 073-***-**** Email: ad0yet@r.postjobfree.com

Summary About Me

I am self –motivated and very enthusiastic person, who can take criticism as a learning curve with good verbal and written communication skills. I am capable of functioning within a team, as well as working independently. I am a well-organized and energetic person who can perform my duties and tasks both efficiently and effectively.

Skills, Abilities and Competencies

-Online Marketing

-PPC

-Microsoft Access

-Microsoft Word

-Microsoft PowerPoint

-Microsoft Excel

-Pastel Partner V11

-SAP

-Driver’s Licence: Code B

Achievements

Institution: Business Skills and Development Centre

Course: Telesales Course

Subject: Tele-Marketing & Computer (2003)

Course: Secretary and Small Bus. Management

Subject: IT, Typing, Book-Keeping, Bus. Communication

English, Entrepreneurship, Office Practice, Life Skills,

English (2003)

Tertiary Education

Name of Institution: University of South Africa

Course: Program in E-Marketing

Subject: Intro to E-Marketing, E-Mail & Mobile Marketing

Web-Based & Search-Engine Marketing

Prac E-Mark Project (2014 - 2015)

Name of Institution: Cape Peninsula University of Technology

Qualification: National Higher Certificate

Course: NHC Accounting (2016-2017)

Subjects: Financial Accounting 1&2 (Pastel Incl), Auditing 2,

Taxation 1, Cost and Management Accounting 1&2, Commercial Law 1&2, Business Calculations, Communication, Entrepreneurship, Business Information Systems

Name of Institution: Cape Peninsula University of Technology

Qualification: National Diploma

Course: Accountancy (2018)

Subjects: Financial Accounting 3, Auditing 3,

Business Information Systems 2, Taxation 2,

Advance Law, Management Accounting, Pastel, SAP

Name of Institution: Cape Peninsula University of Technology

Qualification: BTech

Course: Taxation (2019)

Subjects: Financial Accounting 4, Financial Management 4,

Taxation 3, Advanced Management Communication,

Research Methodology, Corporate Procedures

Work Experience

Year: Current Position

Name of the Company: WNS (Scottish Power)

Position: Debt Collector

Duties:

Assist clients telephonically with utility bills and outstanding debt.

Advise and set payment plans and various packages that suit their needs.

Promoting the sale of various types of utility services.

Dealing with conflict resolution and providing service delivery.

Year: 2022/01 – 2023/02

Name of the Company: Truworths Call Centre

Position: Debt Collector

Duties:

Contact customers and advice them about their total due amount (arrears + instalment due).

• Asks for immediate payment/confirm PTP.

• Confirms when next payment will be.

• Confirms salary date and ensure correlations between salary date, PTP date and date last paid.

• Advises customer of the relevant consequences of non-payment or benefits of making payment.

• Negotiate for total due/Multiple PTPs.

• Offers the option to pay via credit card and explain benefits of paying via credit card.

• Offer a debit order and explain benefits of a debit order payment.

• All info updated correctly and correct action codes used.

Year: 2019/02 – 2020/09

Name of the Company: Pimp My Book (Pty) Ltd

Position: Admin Assistant

Duties:

Checking daily Cash ups for all stores

Data Capturer

Capturing Invoices and Credit Notes on Pastel Online

Deliver books to different store & customers

Communicating with customers daily through email & WhatsApp

Packing customers order & courier

Liaising with courier services online and telephonically

Year: 2011/03 - 2015/11

Name of the Company: Focus Online

Position: Search Engine Optimization & Campaign Manager

Duties:

Website Updates and maintenance

Manage AdWords PPC Campaigns

SEO search engine optimization

Keyword Research link building

SEO Audits for All Clients

General administration duties: Ordering and maintenance of stationery for the organisation. Ordering refreshments. manage petty cash Prepare audio visuals material for training

Year: 2006/03 to 2011/02

Name of the Company: Synergize IT

Position: Link Negotiator & Online Marketing

Duties:

Implement Marketing Strategies

Link Building

Onsite Optimization

Monthly Ranking Report

General administration duties: Ordering and maintenance of stationery for the organisation. Ordering refreshments. manage petty cash Prepare audio visuals material for training.

Reference

1. Name: Ms Meagan (Manager)

Synergize IT

Contact Numbers: +278*-***-****

2. Name: Ms Gakeema Lamera (Manager)

Pimp My Book

Contact numbers: 072******* / 065*******

Email: ad0yet@r.postjobfree.com

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