Customer Service Entry Level
Resume:
SUMMARY
SKILLS
EXPERIENCE
RHEONNA
YANCEY
*********@*****.***
East Saint Louis, IL 62204
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
• Helpful and Service-Oriented
• Financial Procedures Adherence
• Work Quality Evaluation
• Multitasking and Organization
• Problem-Solving
• Customer Service
• Verbal and Written Communication
• Patient Education
• Insurance Company Knowledgeable
• Organized and Efficient
Efficient in Microsoft Word, Excel, Power
Point
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Efficient in Soarian, Epic, Wellsoft,
Meditech IDX
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PATIENT ACCESS REPRESENTATIVE II 12/2022 to Current Barnes Jewish Hospital I - Saint Louis, MO
• Applied HIPAA privacy and security regulations while handling patient information. Verified demographics and insurance information to register patients in computer system.
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Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
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• Obtained necessary signatures for privacy laws and consent for treatment. Verified patients' insurance and payment methods during admissions or check-in processes.
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Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
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PATIENT ACCOUNT COORDINATOR 08/2021 to 08/2023
Touchette Regional Hosptial - East Saint Louis, IL Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
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• Answered customer questions regarding account discrepancies or problems. Accepted and processed customer payments and applied toward account balances.
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• Received payments and posted amounts to customer accounts. Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
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• Recorded information about status of collection efforts. PATIENT ACCESS REPRESENTATIVE 12/2017 to 08/2021 St. Louis Children's Hospital - Saint Louis, MO
Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
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Obtained informed consent and payment documentation from patients and filed in system.
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Organized timely and accurate referrals to help patients obtain health care services and access available resources.
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• Verified patients' insurance and payment methods during admissions or check-in EDUCATION AND
TRAINING
processes.
• Explained various admission forms and policies, acquiring signatures for consent.
• Applied HIPAA privacy and security regulations while handling patient information. DATA PROCESSOR 05/2014 to 07/2017
HSHS St. Elizabeth's Hospital - Belleville, IL
Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
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• Reviewed system for errors or duplicate entries to prepare final product. Reviewed information input against instructions to verify accuracy of data transmitted.
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Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
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• Verified demographics and insurance information in the computer system
• Demonstrate effective communication, interpersonal skills, both written and oral East St. Louis Sr High - East Saint Louis, IL
High School Diploma
05/2012
Southwestern Illinois College - Belleville, IL
Associate of Arts
Social Work
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